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Category: Frontline Employees
How to bridge the communications gap with managers
Managers have it hard in an organization. They’re tasked with communicating ideas from leadership to the wider team, getting results, AND sending important information back from the front lines. “Middle management” has become a somewhat cringy term… but it doesn’t have to be! Internal communications can activate and enable managers to create healthy, helpful, active…
How to manage change for frontline employees
Driving change across a frontline workforce is often a particularly challenging problem. If you have the last two pieces in place — a reliable way to reach them, and a more engaged group of employees — you’ll have a solid foundation for successful change management. We’re with the original Harvard Business Review article: work closely…
How to engage frontline employees
According to a Gallup study, only 15 percent of worldwide frontline workers around the world feel engaged in their work. Pair that up with employee turnover data, and you start to get a really startling, serious picture about the state of frontline employee engagement. According to the Bureau of Labor Statistics, more than 50 percent…
Reaching and changing frontline employees: the 2024 edition
There’s an incredibly popular Harvard Business Review article from 1996 (!) that I see referenced constantly on LinkedIn, even to this day. The article, “Reaching and Changing Frontline Employees,” is a must-read for anyone leading a frontline team. The story was updated again in 2001 and is now available for a one-time purchase of $8.95….
