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Category: Frontline Employees

How to manage change for frontline employees

Driving change across a frontline workforce is often a particularly challenging problem. If you have the last two pieces in place — a reliable way to reach them, and a more engaged group of employees — you’ll have a solid foundation for successful change management. We’re with the original Harvard Business Review article: work closely…

How to engage frontline employees

According to a Gallup study, only 15 percent of worldwide frontline workers around the world feel engaged in their work. Pair that up with employee turnover data, and you start to get a really startling, serious picture about the state of frontline employee engagement. According to the Bureau of Labor Statistics, more than 50 percent…

Reaching and changing frontline employees: the 2021 edition

There’s an incredibly popular Harvard Business Review article from 1996 (!) that I see referenced constantly on LinkedIn, even to this day. The article, “Reaching and Changing Frontline Employees,” is a must-read for anyone leading a frontline team. The story was updated again in 2001 and is now available for a one-time purchase of $8.95….