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Solutions Engineer

Omaha, Nebraska

Workshop is looking for a Solutions Engineer to work alongside our Customer Success and Product teams. You’ll get the opportunity to partner with our customers, assisting them with their technical onboarding and help them find success using Workshop.

A successful Solutions Engineer at Workshop should have experience working with customers in a support capacity and have strong empathy for customers. This role requires an in-depth knowledge of enterprise IT deployments, email providers (Office 365, Google, et al), email security appliances and protocols. Ultimately, the best of the best in this role will help customers find success using our platform by addressing technical needs throughout their journey.

Omaha-based candidates are preferred for this role.

Solutions Engineer Responsibilities:

  • Manage technical setup and implementation of new customers at Workshop, guiding them through all technical components to enable them to use Workshop fully
  • Partner with the Customer Success team to proactively drive effective and speedy adoption of the Workshop platform for all new customers
  • Strategize with Account Management and Customer Success teams to create ideal solutions and outcomes
  • Support customers requiring unique technical education or adjustments in their technical environment after onboarding
  • Collaborate with product team to diagnose, escalate and resolve customer issues
  • Create technical documentation to support customers asynchronously
  • Develop trust and confidence in Workshop’s technical solutions
  • Support the Sales and CS teams with technical related queries or technical requirement documents

Solutions Engineer Requirements:

  • Previous work as a solutions engineer, technical support or similar role
  • Familiarity with common enterprise IT deployments and technologies such as Microsoft ActiveDirectory, Google Workspace, or Okta (or others!)
  • Experience with email, DNS and email security preferred
  • High attention to detail
  • Proactive and curious in nature
  • Excellent communication – both written and verbal
  • Experience creating help documentation is a plus

About Workshop

Workshop is a fast growing, venture-backed startup based in Omaha, Nebraska and we’re on a mission to create more happy Mondays for employees everywhere.

We build software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.

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