Customer Success Operations Manager

Workshop is looking for a Customer Success Operations Manager to enable the effectiveness and efficiency of our Customer Success teams. You’ll partner with customer-facing teams to develop and execute programs that create value for our customers and the teams that support them. This role reports to the VP of Customer Success. 

As CS Operations Manager, you’ll be responsible for creating foundational programs to educate customers and support their usage and adoption of the Workshop platform, as well as enabling the Account Management team identify opportunities and risks within the customer base. This will combine skills in content creation, data analytics, project prioritization and management. A background in working in a customer-facing role like account management or customer success is also valuable. 

 

As a CS Operations Manager, you will:

• Build communications strategies to support user adoption of new and existing features
• Inspire new ways to use Workshop through user guides and best practices, and create customer-centric materials in a variety of mediums
• Surface valuable data to equip teams to identify opportunities and risks within the customer base 
• Discover customer usage patterns, manage ongoing customer contract data, and improve team reporting
• Design and implement customer education programs that scale, including recurring training for new users, new feature demos and training, and role specific education series for customers

 

To be successful in this position you will need: 

• Experience building programs and materials in a one:many communications scale such as customer content, new feature education, or customer change management
• Eagerness and passion to build processes from scratch
• To take a high degree of ownership over your work
• A strong understanding of how to prioritize projects based on expected ROI
• To be an excellent communicator among both internal and external audiences
• To have experience analyzing and summarizing large amounts of data 

 

Bonus points if you: 

• Have previous experience in a customer-facing role, like Account Management or Customer Success
  

Compensation and benefits:

• Highly competitive compensation
• Healthcare
• Stock options
• 401k
• Unlimited vacation
• Flexible work environment

 

About Workshop

Workshop is a fast growing, venture-backed startup based in Omaha, Nebraska and we’re on a mission to create more happy Mondays for employees everywhere. We build software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.

 

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