New features

Not everyone on your team checks email first thing — some of them are on a floor, in a truck, or between shifts with only their phone in reach. Now your Journeys can meet them there too. SMS is officially a step you can build right alongside email, in the same automated sequence!

What's new

• Add SMS steps to any Journey: Drop a text message in anywhere you'd normally add an email — onboarding, safety training, work anniversaries, open enrollment reminders. Design the sequence once, and let each channel do what it's best at: email for depth, SMS for the stuff that needs to land right now.
• Conditional splits that understand SMS: Branch a Journey based on whether someone clicked a link in a text, whether they're on a specific list, or by percentage split — the same logic you already use for email, now working for SMS too.
• SMS responses as a branch condition: This one's brand new. You can now split a Journey based on how someone replies to a text — did they respond at all, or did they reply with a specific word? Say "yes" to an event reminder and get routed one way, stay silent and get routed another. Add a wait step before the branch evaluates so people have time to actually reply.
• Multi-channel templates: Journey templates now include ready-made Email, SMS, and multi-channel options, so you're not starting from a blank canvas (yes, please!).

Where this helps

Think about an event RSVP: text a save-the-date, wait a day, then branch based on whether someone replied "yes" — send the calendar invite down one path and a gentle nudge down the other. Or a frontline onboarding journey that opens with a welcome text on day one (since not every new hire has an email address set up yet) and layers in deeper training emails as the weeks go on.

Availability

Live now for any customer with SMS and Journeys enabled. If you're SMS-only, Journeys is now available to you too — this isn't just an email feature anymore. If you're email-only, this is a good excuse to ask your Account Manager about adding SMS. ;)

Some tasks you do the same way every single time. The pre-send check. The monthly comms plan. The "does this actually read okay on a phone" review. You know the steps by heart — you just have to do them, over and over, from scratch.

Skills change that. A skill is a reusable set of instructions you save once and run whenever you need it. It gives Cici, our AI agent, a reliable playbook for a specific task: what to consider, which steps to follow, and how the finished result should look. Build it once, then it's a click away forever.

What's new

• A new AI tab in your top nav. This is home base for skills — where you'll browse, run, and build them (and where more AI features will live down the road).
• A skills library, ready out of the box. Start with Workshop-built skills organized by category — Content, Planning, Reporting, and Review — so you're not staring at a blank page. Most teams start with one and adjust from there.
• My Skills and All Skills. "My Skills" holds the ones you create. "All Skills" holds everything built by your company plus the Workshop library, so your team's best practices live in one shared place.
• Build your own in minutes. Name it, describe the task the way you want it done, write the instructions — done. Not sure how to phrase it? Cici can help you draft the perfect set of instructions. (It even auto-generates a little logo based on your description.)
• Run it from anywhere. Trigger any skill right inside Cici chat with a "/" command or the Actions menu. No remembering the "right way" to prompt — the everyday work becomes a single, quick command.
• Reference your real work with @. Pull a specific email, campaign, or list into the conversation so your skill runs against exactly what you're working on.
• Shared by default. Build a skill once and everyone on your team can run it. Your best practices stop living in one person's head, and better comms spread across the whole company.

A few of our go-to skills

You don't have to start from scratch — most teams begin with one of these:

• Pre-send check — One last look before you hit send: spelling, broken links, clarity, tone, and anything that might trip up engagement. Best part? Cici won't just flag the errors, it'll fix them for you.
• Mobile design review — See how your email reads on a phone and fix what breaks on a small screen before your employees ever notice.
• Channel remix — Take one announcement and adapt it for email, Slack, Teams, intranet, and digital signage in one go.
• Monthly comms plan — Map out next month's sends and catch the pile-up days before an audience gets buried (or skipped entirely).
• List clean-up — Find the duplicate and stale lists dragging down your targeting, plus the segments that overlap when they shouldn't.
• Comms audit — Review your send frequency, topics, and audience overlap to spot fatigue, gaps, and redundancy.

Plus dozens more in the library — or create your own.

When to build a Skill

If you complete the same task even two or three times, that's a perfect candidate. Skills especially shine for anything that follows a pattern: reviews, checklists, recaps, reformatting, and the work you like done a certain way every time.

• Expert-level work, without the expert on call. The instructions are baked in, so anyone on your team can run an accessibility review or a brand check and get the same quality result — every time.
• Hours back in your week. Skills handle the repeatable work so your time goes to the comms that really need you. It's the easiest way to get the "order taker" tasks off your plate.
• Consistency your team can count on. Shared Skills standardize the process, tone, and format that matter, so quality doesn't depend on who happens to be doing the task that day.

Your data stays yours

A skill only uses the data, access, and permissions the person running it already has — it never opens up anything you couldn't see otherwise. When you run a skill, that chat is private to you. The skill itself can be shared with your team, but your inputs and outputs stay yours.

Availability

Skills are live today for every Workshop account — included on every plan, for every user, with no add-on and no upgrade. Just head to the new AI tab to get started.

As a note: Content skills perform best in the modern editor, where Cici lives right alongside your work. Skills will still technically work on the legacy editor, but it will not make changes or edits to an email for you.

Skills are the first step toward a much more powerful AI roadmap. There's more on the way — but for now, pick a task you do all the time, and let Cici take it from here.

We’ve all been there: half your comms plan is in your head, and the rest is scattered across a spreadsheet, a doc, and a few sticky notes that are definitely about to fall off your desk. Planned content is here to change that by bringing everything into your Workshop calendar, where the rest of your comms already live.

It’s a new way to map out what’s coming before you’re ready to build it. Just pick a date, add a few details, and it’s penciled in!

What’s new

• Plan before you build. Choose a date, jot down a few details, and it shows up on your calendar as planned content—you don’t need to start a formal draft until you’re ready.
• Tie it to a campaign (or don’t!). You can optionally connect your planned content to a campaign to keep related sends grouped together.
• Turn it into a draft in one click. When you’re ready to build, convert any planned content you own into a draft email instantly. If you’re building in the modern editor, your description carries over into the prompt box—so Cici has a head start on your first draft!
• Shared by default, private when you need it. Planned content is visible to everyone by default so your team stays in the loop, but if you add it to a campaign, only people with campaign access can see the details.

A few ways to use it

• Sketch out next quarter’s sends before any of them exist as drafts.
• Reserve a date for open enrollment, a leadership update, or an all-hands recap so nothing sneaks up on you.
• Give your team visibility into what’s coming without needing a separate, clunky planning doc.
• Rough out a campaign’s cadence, then convert each item to a draft as the date gets closer.

How it fits with Workshop

Planned content is the first step toward a calendar that helps you plan, not just track. Down the road, the goal is for Cici to take your comms plan and map it onto the calendar for you—and then help you turn those plans into drafts when the time comes. This is exactly where that starts!

Availability

Planned content is live now, and you’ll find it right in your calendar. Go pick a date and start mapping out what’s ahead!

You know the drill. You're building an email and you need the logo — so you dig through an old send to find it. You need the right blue, so you hunt for a hex code buried in a brand guide somewhere. And no matter how careful your team is, an off-brand email always seems to slip out the door.

Our new "brand kit" fixes all of that! It gives your whole organization one home for your logos, colors, and fonts — built right into the media library and surfaced automatically in the editor. Set it up once, and your brand becomes the starting point for every email, for every person on your team.

What's new

One home for your brand: Add your logos, colors, and fonts in the media library. Every user sees them automatically in the editor — no more hunting for the right shade or the latest logo file.

Lock it down: Admins can restrict colors and fonts so everyone builds from brand-approved options only. Every email that goes out reflects your brand, no matter who hit send.

Cici already knows your brand. Our AI agent, Cici, will now know your brand kit & defaults, so when you ask it to build an email, the content, layout, and imagery come back already tied to your colors and style. Describe what you need — Cici designs it in your brand. No training required!

Drop in your logo, fast. A new logo block lets you pull any logo from your brand kit straight into an email.

Bring your brand in bulk. Upload your colors, logos, and fonts in the media library, or import them all at once to get set up quickly.

Add the context that matters. An additional brand information field lets admins capture the stuff a color picker can't — usage rules, logo do's and don'ts, tone notes, etc. Cici reads this section, too, so the more you add, the more on-brand its drafts become.

A few of our favorite ways to use it

• Give every communicator on your team the right colors and logos from day one, so nobody's guessing.
• Turn on brand lockdown before open enrollment or a big all-company push, when consistency matters most.
• Ask Cici to draft an announcement and get a first version that's already on brand — then spend your time on the message, not the formatting.
• Onboard a new team member without the "where do I find our logo?" back-and-forth. :)

Why it matters

Brand consistency has always been manual work — a font here, a hex code there, a lot of trust that everyone's using the right assets. Workshop now turns all that effort into a default. Your brand lives in one place, it shows up everywhere your team works, and it's the foundation Cici uses to create on-brand comms for you. It's a real step toward email creation that's fast, beautiful, and unmistakably yours.

Availability

Brand Kit is rolling out now, and lives in your media library and the modern editor. Admins manage it; everyone else can see it, so your whole team stays aligned. Style lockdown (restricting colors and fonts) is available on Premium and Enterprise plans, and custom font uploads are available on select plans.

Voice and tone profiles are also coming soon — soon you'll be able to give Cici even more of your brand's personality to write from. Head to your media library to set up your Brand Kit, and then ask Cici to build your next email and watch it come back on brand!

Some chats with Cici are super fast — like a quick subject line tweak. But when we’re diving into a long draft or pulling up a bunch of data, that little side panel can start to feel a bit tight. We heard you, and we’ve made it easier to give Cici some room to breathe.

What’s new

• Expand to full screen: Just hit the expand button, and Cici takes over the whole viewport. You get a lot more room for those longer conversations and bigger outputs, so you can finally stop squinting at a narrow column.
• It remembers your preference: If you like working in full screen, Cici will open that way next time you’re in. If you prefer the compact side view, just hit collapse, and it’ll stay that way until you decide otherwise.
• More space for data: If you’re asking Cici to compare campaigns or pull engagement numbers, that extra space makes everything (especially tables!) much easier to read.

Where this shines

If you mostly use Cici for quick edits inside the editor, the compact view is still perfect and it’s not going anywhere! But full screen is for those sessions where you really settle in: planning a multi-step campaign together, working through a long or complex draft, or reviewing a set of audience insights. More room means less scrolling and a lot more thinking.

How it fits with Workshop

Full-screen chat is just the beginning. It’s the groundwork for some of the richer things we’re building into Cici next—think charting and reporting right inside your conversation, where a roomy viewport really earns its keep. This is one more step toward Cici handling more of your comms workflow in one place, from the first idea to the numbers after you hit send.

Availability

Cici’s full-screen chat is live now for all customers using Workshop’s modern editor. Open Cici, hit expand, and you’re in — nothing to turn on. Prefer the smaller view? Collapse brings it right back.

You've been able to drop a pulse survey into a regular email for a while now. But the feedback you most want is often the recurring kind — the onboarding check-in at day 30, the follow-up after every event, the quarterly "how's it going?" And those usually live inside a Journey. Now they can carry a survey too.

What's new

• Surveys in automated emails: When you're building an automated email for a Journey, you can now add a pulse survey right inside it — the same way you would in any other email. Set it once, and every person who moves through that step gets asked.
• Survey results in automated email analytics: The analytics page for your automated email now shows survey results alongside open, click, and engagement data. Your feedback and your performance numbers live in the same place — no exporting, no stitching things together.

A few of our favorite use cases

• Onboarding check-ins. Ask new hires how their first week went, automatically, at the right moment in their onboarding Journey.
• Event follow-ups. Send a quick "how was it?" after every event without remembering to set one up each time.
• Compliance confirmations. Confirm people read and understood a policy as they move through the sequence.
• Recurring pulse. Run a monthly or quarterly Journey that checks in on sentiment on a schedule you set once.

Why it matters

The best feedback is timely and consistent — but asking for it by hand never scales. Pairing surveys with Journeys means you set up the question once and Workshop keeps asking, at exactly the right moment, for as long as the Journey runs.

Pro tip: Tie each Journey to a Campaign to pull combined results into the sentiment-over-time view. That's a full feedback loop — ask, collect, and watch the trend — all inside Workshop.

Availability

Live now for all customers. Add a survey from the automated email builder inside any Journey, and find the results on that email's analytics page.

Some things look great on a big screen and cramped on a phone. A wide hero image, a multi-column layout, a detailed sign-off — sometimes you want it on desktop but not mobile, or the other way around. Now you can decide, block by block, exactly where your content shows up.

What you can do now

• Set any row, column, or content block to desktop only, mobile only, or both. You're no longer designing one layout that has to work everywhere. Hide a wide image on mobile, show a compact version instead, or trim desktop-only details that crowd a small screen.
• Control it right where you're building. Select the row, column, or block you want, open the Visibility tab, and under Hide block on choose your preference. That's it — no separate mobile editor, no guesswork.

Where this shines

Picture an all-hands announcement with a big banner graphic that sings on desktop but eats half a phone screen. Set the full-size version to desktop only, drop in a tighter version for mobile only, and everyone gets a layout built for their screen. The same trick works for dense tables, multi-column sections, or any extra detail that's helpful on a laptop and overwhelming on a phone.

Availability

Device visibility is live now in the modern editor. Select any row, column, or content block, head to the Visibility tab, and choose where it shows.

Happy to add a few new features, inspired by feedback from some of our enterprise customers! These two make the work around your comms — managing who's in your account, and reaching employees in their language — a lot smoother.

What's new

• Manage users in bulk, and export them too. Search and select multiple users at once (you can even filter by group), then assign permissions or revoke access in one action — no more updating people one at a time. Admins can also export a full user list to CSV, complete with names, emails, permission levels, group membership, and invitation details. A big time-saver, especially for larger teams.
• Survey pages now speak your employees' language. When a recipient opens a survey response page, it automatically displays in their preferred language — based on their web view translation setting or browser language. Nothing for you to set up; it just works for a multilingual workforce.

Availability

Both are live now. Bulk user management and export are available to admins from the Users page, and survey page translations apply automatically based on each recipient's existing language preferences.

You're building an email about a big moment — a company milestone, a holiday, a live event everyone's talking about — and you want the details to be right. Until now, Cici, our AI agent, could only work with information available inside Workshop: your account, our help docs, your marketing resources, our best practices. That changes today, and now, Cici can search the web!

What you can do now

• Ask Cici anything and get a live answer: Cici can search the web and use what it finds to answer you on the spot. Ask it to pull a company's most recent press release, find their latest leadership hires, or look up the details of an event you're building around. You ask, Cici finds it, and it works the results right into what you're creating.
• Let Cici recommend the files that make it smarter: When more context would help, Cici will suggest attaching it — like your brand kit or a relevant file — so the email it builds actually looks and sounds like you. (It's a small nudge that saves you from guessing what Cici needs.)
• See your hex codes right in the prompt: Your brand colors and their hex codes now show up directly in the prompt, so it's easy to reference and apply the exact right color while you build. No more digging through a brand doc in another tab.

Where this shines

Say the college baseball championship is the talk of the office and you want a fun all-company email to mark it. Ask Cici to build one, and it'll search the web for the details, then generate an on-brand email that actually knows what's going on — scores, teams, the moment. The same goes for anything timely: a new product launch your company is celebrating, a partner's big announcement, a seasonal campaign that needs current details.

It's just as useful for the research-y stuff. Pulling a prospect's recent news before a send, grabbing the latest figures for a leadership update, or referencing something that happened this week — Cici can go get it instead of asking you to paste it in.

Availability

Web search is live now for all customers. Just open Cici and ask — there's nothing to turn on!

Good to know

This first version focuses on search and retrieval — Cici finds current information on the web and uses it in what it builds for you. As always, give your draft a quick read before you send; Cici's great at getting you most of the way there, and you're the one who knows your audience best.

If you've heard about ContactMonkey's ConfidenceCheck, it probably sounds like a handy safety net — it scans a finished email and flags broken links, mismatched dates, and accessibility issues before you send. Catching those last little things is genuinely useful, and it saves real headaches.

Cici, Workshop's AI agent, comes at it from a different angle. Instead of waiting for a finished draft to review, Cici helps you create it in the first place — and if there are any errors, it fixes them FOR you (and doesn't just flag them). That's where things get fun. :)

Cici writes a great first draft

Describe what you need in a sentence — "open enrollment reminder for full-time employees" — and Cici builds a complete, designed email: layout, copy, images, and formatting. Not a rough text block — a real, ready-to-edit draft you can run with.

Already have a starting point? Hand Cici a dense benefits PDF, a Google Doc, a leadership memo, or even a screenshot of an email you loved, and it'll shape that into something your employees will actually want to read — on-brand and ready for you to edit.

You're always in the driver's seat

Cici gives you a strong first draft, not the final word. You review it, add the parts only you can — your voice, your context — regenerate anything that's not quite right, and approve it before it goes out. Cici just means you start from "almost there" instead of a blank page.

Way more than a spellchecker

Both tools care about a clean, error-free send. The difference is how much of the work each one takes off your plate:

• Spot errors — and fix them. A pre-send check flags a typo or an inconsistent name. Cici runs a pre-send checklist as well — typos, placeholder text, day-date mismatches, number and percentage errors. The difference is that Cici will fix the line for you, right there; it doesn't just generate a to-do list you have to manually run through.
• More than a flag on long copy. If a section runs long, Cici will tighten it up — or spin off a shorter frontline version and a more detailed manager version on the spot.
• Context beyond the page. Cici sees your recipients and engagement history, so it can point you to the audiences worth focusing on and the emails worth resending to non-openers.

And drafting is just the start

Once your draft exists, Cici keeps going. Adapt it for frontline workers and managers, translate it into 135+ languages, generate the images to match, and — once it's out — see what's driving engagement, where open rates are strongest, and the best time to send the next one. You can even plan a whole multi-step campaign together.

That's the heart of it: a pre-send check is a helpful feature, but Cici is more like adding a whole new teammate — one who helps you write, adapt, polish, and understand every send.

Availability

Cici is available to every user, on every plan, inside Workshop's modern editor. Chat with a "preview" version of Cici!

Journeys just got more powerful. You can now add or remove journey members from a list at any point in the sequence — automatically, in real time!

What's new

Add to list. When a journey member reaches this step, they're automatically added to an existing list. Use it to build attendee lists from event RSVPs, move engaged employees into a VIP segment, or tag people who've completed onboarding.

Remove from list. Same idea, opposite direction! Automatically remove members from a list at a specific point in the journey — keeping your distribution clean as people move through a sequence.

What this unlocks

Event RSVPs. Employees who respond to an event invitation get added to your attendee list automatically — and employees who opt out get removed.

Onboarding completion. When a new hire finishes your onboarding Journey, they're added to your "all employees" communications list automatically.

Re-engagement. Remove unengaged employees from a high-frequency list.

Benefits enrollment. As employees confirm their enrollment through your Journey, they're added to a "confirmed" list — so you can focus follow-ups on the people who haven't acted yet.

What's next

This is the first of several new action step types coming to Journeys. We're expanding what Journeys can do beyond sending emails — so your automated sequences can handle the operational side of communications too. If you haven't explored Journey templates or branching yet, those are great places to start.

Available today for all customers!

You've been able to add pulse surveys to your emails for a while now — and they're great for point-in-time feedback. Now, survey data is part of your campaign analytics, which means you can finally answer the question leadership keeps asking: is our communication program actually moving the needle?

What's new

Surveys in your campaign view. Every survey included in a campaign email now surfaces directly inside campaign analytics — all your feedback data, in one place.

Aggregated results across emails. Running a recurring pulse question — say, an employee check-in every month in your newsletter? Those results now aggregate into a single, unified view. Workshop does the math for you.

Timeline view. See how responses shift over time, send by send. Are employees feeling more informed after your benefits campaign? Is comprehension improving across your safety series? Now you can see the actual trend line.

Where this really matters

Recurring campaigns with pulse checks. If you run a monthly newsletter with a "How helpful was this?" question, you can now see that answer trending over six months in one view.

Leadership reporting. The next time someone asks "is internal comms working?" — show them a real sentiment timeline, not just open rates.

Benefits and open enrollment. Track whether employees feel informed throughout a multi-week enrollment campaign, not just at the end.

Onboarding programs. Measure comprehension across a new-hire Journey and see whether the later sends are landing as well as the early ones.

What's next

We're working toward full cross-channel campaign attribution — including SMS and Pages — so your measurement story gets even more complete over time. Survey participation will also factor into recipient engagement scoring in a future update.

Surveys in campaigns are live now for all customers!

Cici already helps you write faster, brainstorm better, and make sense of your campaign data. Now there’s even more you can do together — and these are improvements you’re going to use right away!

What’s new

Attach files for context. You can now upload a file — a PDF, a Google Doc, a Word file — directly to Cici. Got a dense benefits document from HR? Hand it over and Cici will turn it into an employee-friendly email. Have a leadership memo that needs to reach three different audiences? Upload it and get tailored versions for each one — formatting and all.

Ask questions about your audience. Cici now has access to your recipients and engagement data. Ask things like “Which department has the lowest open rates this quarter?” or “How did my last newsletter perform with our frontline employees?” and get real, specific answers you can act on.

Paste large amounts of text, cleanly. Large pastes now automatically collapse into a clean content chip, so everything’s organized and you can actually have a conversation about it.

Faster AI-generated emails. When you ask Cici to generate an email from a prompt, the response is noticeably quicker. Less waiting, more building.

What this unlocks

Upload your brand guidelines PDF and Cici will create on-brand emails that match your visual identity. Paste a leadership update and get back a shorter version for frontline employees and a more detailed version for managers. Hand over a compliance document and get back something employees will actually read. Ask “What topics have driven the most engagement this quarter?” and use the answer to plan your next campaign.

An overview of Cici's current AI capabilities

Here's what Cici, Workshop's AI agent, can do today for your internal communications (seriously!):
↪ Generate a complete, fully designed email from a single sentence
↪ Create an email based off of a Google doc or even just an image of an email you like from out in the wild 💖
↪ Build the layout, copy, images, and formatting — not just a text draft!
↪ Rewrite dense paragraphs for clarity, brevity, execs, you name it :)
↪ Adjust tone for different audiences (frontline vs. corporate, casual vs. formal)
↪ Translate messages into 135+ languages (!!!)
↪ Find typos, inconsistent names, placeholder text, day-date mismatches, number/percentage validation (just ask it to run a pre-send checklist)
↪ Generate subject lines and preview text that actually perform
↪ Suggest (or create) contextually relevant images that match your message and brand
↪ Summarize your comms campaign performance in plain language
↪ Compare engagement across quarters and spot trends
↪ Explain what's driving (or killing) your open rates
↪ Identify which audiences you're under-communicating with
↪ Find emails worth resending to non-openers
↪ Spot drop-off points in your automated journeys
↪ Recommend the best send time based on YOUR actual data — not a generic best-practices blog post
↪ Help plan multi-step campaigns from scratch
↪ Answer IC-specific questions like "what's a good open rate for a healthcare company with frontline employees?"
↪ Advise on channel strategy for reaching deskless workers
↪ Help cascade leadership changes across the org
↪ Brainstorm campaign ideas, angles, and messaging frameworks
↪ Refine copy right inside the email editor (without leaving your workflow)

AI agents vs. AI features in internal comms

Ultimately: A pre-send checklist or "Confidence Check" feature will just catch your errors; an AI agent helps you think and can even correct any errors for you. Validation tools run fixed rules against finished content — typos, broken links, accessibility flags. An AI agent can do that and help you figure out what to write in the first place, rewrite it for different audiences, and answer questions about how it performed.

Discrete, single-purpose AI actions — check this, generate that — are useful but limited. A conversational agent lets you upload a source document, ask for three audience-tailored versions, then ask "which department had the lowest open rates last quarter?" without switching tools.

A validation tool sees the email in front of it. An AI agent sees your recipients, engagement history, and campaign performance — so it can make recommendations based on what's actually happening with your audience, not just what's on the page.

What’s next

Coming soon: the ability to define your employer brand voice and tone so Cici’s writing matches your organization’s personality from the start. File attachments will also integrate directly with your media library.

These updates are live now for all customers using our modern editor. Just open Cici and start a conversation!

What if you never had to start from a blank page again?

Good news!! With Workshop’s modern editor, getting from draft to send is a whole lot easier. No more staring at the screen wondering “what should I do next?” — just straight to “let’s go.”

Because creating internal comms should feel simple.

Most days, it’s looked something like this: start from scratch, piece things together, chase feedback in a few different places, fix formatting at the last minute — and then finally send it. It works, but it takes more time (and energy) than it should.

Now, you can skip a lot of that and just get to creating and sending faster — so we built something that makes it a whole lot easier.

You asked. We built it.

We kept hearing the same things over and over: collaborating meant trading drafts back and forth over email, Teams, or a Google Doc that somehow had three people editing it at once anyway. Starting from scratch every time was taking up more of the day than it should. And keeping everything on-brand meant hunting for hex codes or pinging design for “the right blue” every single time.

So we didn’t just tweak a few things. We changed where you start.

Now, instead of building emails from scratch, you start with something real. ✨

Three major improvements in the editor

01 — Real-time collaboration
Your team can finally work on the same email at the same time. No more trading drafts back and forth over email, Teams, or a Google Doc that three people were editing simultaneously anyway!

02 — AI-generated emails
Just describe what you need, “open enrollment reminder for full-time employees,” and Cici builds real, ready-to-edit email in seconds. (Seriously!)

03 — A brand kit to power consistent comms (Coming soon!!)
Set your logos, fonts, colors, and button styles once, and every new email starts on-brand automatically.

Cici builds emails in seconds

Cici is Workshop’s built-in AI agent, and it’s available to every user on every plan!

Type what you need and Cici creates a complete, designed email from a single prompt. Adjust the tone, translate it, drag things around, or regenerate it with a totally different approach, all from within the editor. Already have something started? Cici can jump in at any stage and take it from there.

Rather than spending hours on that whole stitched-together process, you could spend a few moments.

The small things that add up to a much better day

We’ve been listening to a ton of customer feedback and have folded in some of our most-requested features as an extra bonus!

• Flexible text blocks — Two block types, Heading and Paragraph, replace the old rigid system. Switch between them, add bullets right inline, and stop hunting for the right content block.
• Copy-paste from Google Docs & Word (it actually works!) — Paste from Google Docs or Microsoft Word and your structure, headings, and spacing come with it.
• Toolbar that stays out of your way — The toolbar sits at the top and scrolls with you, not on top of whatever you’re trying to edit. Your writing area is always clear.
• Eyedropper color picker — Pick any color on screen to sample it directly. No more hunting for hex codes or squinting at a color wheel.
• Flexible video block — Drop in a YouTube or Vimeo link, and Workshop auto-generates a thumbnail, or customize it yourself from the media library. (It even adds the play button for you!)
• Version history with preview & restore — Browse your history, preview any version, and roll back with one click. See what changed, when, and by whom. (Undo that thing your coworker definitely didn’t mean to delete!)
• Zoomable content area — Zoom in and out of the canvas to see the full layout at a glance or get into the details.

Ready to try it out?

We’re rolling this out in waves over the coming weeks.

Once you request access, you’ll get a confirmation right away, and then you’ll hear from us personally when your account is ready. Your Customer Success Manager is always there too, we genuinely want to hear what’s working and what’s not.

Join the waitlist → 

Designing internal landing pages that actually feel on-brand used to come with a thousand tiny trade-offs.

Buttons that slowly drift out of sync. Fonts that almost match your brand. Mobile layouts that look great on desktop… until they suddenly don’t. And sometimes, spending more time rewriting the same message than actually publishing it.

These new Pages improvements help take those trade-offs off your plate.

With default styles, custom fonts and new web fonts, expanded column and mobile settings, plus built-in AI writing assistance, every Page can feel more intentional, more consistent, and much faster to create.

Default Styles

If you’ve ever styled the same button 12 times, fixed “almost matching” fonts, or built a template people still somehow managed to break — default styles are for you.

Set your fonts, colors, buttons, and spacing once in the new styles panel. After that, every new block you add shows up already styled and already aligned to your brand.

Less cleanup. Less inconsistency. A lot fewer “wait, why is this button blue?” moments.

• A centralized Styles panel for brand defaults
• Blocks that automatically inherit your styling
• Consistent fonts, colors, buttons, and spacing across every Page

Custom fonts + 19 new web fonts

“Close enough” fonts are a quiet tax on every page you ship.

Now you can upload your custom brand fonts directly into Workshop — plus choose from 19 new web fonts right in the editor.

So instead of workarounds and fallback fonts, your Pages can actually look like your brand from the start.

• Upload and use custom brand fonts in Workshop
• Access 19 new web fonts directly in the editor
• Apply consistent typography across every Page

Column and mobile settings

You know the feeling: the desktop layout looks perfect… then mobile preview turns your carefully designed Page into a stacked jumble.

These new column and mobile settings give you more control over how Pages look and behave across screen sizes.

Add background colors per column, round corners, adjust layouts, and fine-tune how columns stack on mobile — without wrestling the design into place.

• Column-level styling, including background colors and rounded corners
• Flexible layouts with easier column adding, removing, and rearranging
• Mobile controls for how columns stack and render on smaller screens

AI writing assistance in Pages

Writing internal updates isn’t always the hard part — it’s getting from rough draft to this actually sounds right.

Now AI writing assistance is built directly into Pages, so you can generate, refine, shorten, rewrite, or translate content without leaving your workflow.

Instead of bouncing between tools (or reworking the same paragraph five times), you can move from idea to polished message much faster.

• Generate first drafts directly inside Pages
• Refine tone, clarity, and readability in a few clicks
• Translate content for multilingual teams
• Edit and polish messages without switching tools

Availability

These improvements are available now for customers using Pages.

Want to create more flexible, on-brand landing Pages that actually feel like your brand? Reach out to your Account Manager or learn more here.

Internal comms doesn’t end when you hit send. That’s where the real work begins.

It’s everything that comes next — the follow-ups, reminders, and well-timed nudges — that keeps people informed without overwhelming them. That’s exactly where Journeys come in. And now, they’re easier to build and easier to scale.

We’ve launched a library of ready-to-use Journey templates to help you automate your internal comms workflows without starting from scratch every time.

Start with a structure that already works, tailor it to your team, message, and timeline, then let built-in personalization and behavior-based logic do the rest. Whether someone opens, clicks, or needs a reminder, your communication adapts automatically, no extra effort required.

Ready-to-use templates for your most common workflows

These templates are designed around the workflows you’re already managing, just without the manual lift:

• Reminders
  • Timecard
  • Scheduled maintenance
  • Company events & retreats
  • Open enrollment
• Recognition
  • Birthday
  • Anniversary
• Lifecycle
  • New hire onboarding
  • Leadership and professional development
  • Performance reviews
  • Employee Resource Group welcome
• Employee Engagement
  • Follow ups for unopened messages
  • A/B testing

How Journey templates speed up your process

When internal comms flow smoothly, teams stay informed, aligned, and engaged. Journey templates help make that happen by giving you a reliable system to build on:

• Consistency: Every step is timed, intentional, and on-brand
• Efficiency: No more manual follow-ups or one-off sends
• Visibility: See the full Journey upfront so you can plan, share, and reuse with confidence

Each template also includes pre-built emails, so you have a strong starting point for content at every step in the Journey.

Automation only works if it’s easy to trust. Each template includes built-in timing, triggers, and logic, so you can launch quickly and know nothing’s been missed.

These aren’t just shortcuts. They’re proven communication patterns your team can rely on and scale together.

Built to scale

Whether you’re a team of one or supporting a large organization, Journey templates give you a flexible foundation:

• Launch faster without mapping every step
• Keep communication consistent across teams
• Share and reuse workflows across departments
• Standardize workflows while still customizing content

The result is fewer one-off sends, less manual follow-up, and a more consistent employee experience across every team.

Get started quickly and easily

The new templates are live and ready to go ✨

Head to the Journeys library in Workshop to browse what’s available, find your favorites, and start building consistent, automated workflows in less time.

(Not a Workshop customer yet? Grab a time here. We’ll show you how to build Journeys, add personalization, track results, and more.)

Because great internal communication isn’t just about what you send. It’s about building systems your team can rely on long after you hit send.

The best follow-ups feel personal — like they actually reflect what someone did or didn't do. Now, your Journeys can do exactly that.

Instead of one sequence that goes to everyone the same way, each person moves through a path shaped by their actions, their role, or what they need next. One Journey, multiple paths, all in one place.

What you can do with branching in Journeys

• Follow up based on what people actually did. Someone opened but didn't click? Someone skipped the whole thing? Each path can now have different next steps.
• A/B test subject lines. Split your audience, try two approaches, and then see what resonates the most! 
• Re-engage people automatically. If someone hasn't taken action, the Journey nudges them — you don't have to!
• Personalize by role, location, or any attribute. One Journey handles what used to take five separate sends.
• Let employees self-select. Give people a choice in what content they receive, then deliver accordingly!

Real-world ways to use it

Onboarding
Build one Journey that flexes by role, region, or department. New hires get what’s relevant to them, and automatic nudges make sure no one quietly falls behind (we’ve all seen that happen).

Events
Send invites, reminders, and follow-ups that actually adapt based on RSVPs and attendance — so you’re not blasting the same message to everyone and hoping it lands.

Role or region-based messaging
One Journey, tailored behind the scenes. Each employee gets content that feels like it was meant for them — because it was.

Multi-audience campaigns
Run one campaign across multiple personas without spinning up five separate sends. Less juggling, more clarity.

Subscriptions & preferences
Let employees choose what they want to hear about — then deliver content that matches. (Wild concept, but it works.)

A/B testing & optimization
Test different paths, follow up with un-openers, and keep refining what actually drives action — not just opens.

Why it matters

This isn't just about smarter sending — it's about meeting people where they are. When messages reflect real actions, they land better: more timely, more relevant, more likely to get a response. And instead of managing duplicate Journeys for different audiences, you can handle it all in one flow.

Get started

Build your first branching Journey → Open a Journey, drop in a branch, and set your conditions — it takes just a few minutes to set up.

Need help getting started? Your CSM can walk you through it. 

Cici, Workshop’s AI comms agent, launched earlier this year as an opt-in beta — our first step toward AI built specifically for internal comms.

Now, it’s available to every Workshop customer — and it’s already come a long way from where it started.

Cici can now surface deeper, more contextual insights from your comms data — helping you quickly understand performance, spot trends, and make more confident decisions.

It’s AI designed specifically for internal communicators — which means you can skip the setup and just ask for what you need. ✨

This isn’t generic AI (and you’ll feel it immediately)

Most AI tools sound helpful — until you actually try to use them. You end up adding context, explaining your role, and rewriting your questions just to get something close to a useful answer.

Cici works differently.

Because it already understands your data, your campaigns, and how internal comms actually works, you can ask questions like:

• “Which emails are resonating most with our employees this quarter and why?”
• “When is the best time to send an email to our employees based on our past data?”
• “Summarize how this campaign has performed so far.”

And get answers that are specific, grounded, and ready to use.

It goes deeper without more effort

With most tools, getting a real answer means asking five follow-ups and stitching things together yourself.

With Cici, you can just keep going:

• “Which email in this campaign performed best, and why do you think that is?”
• “How did this email perform compared to others in the same campaign?”
• “What are the top clicked links across all emails in this campaign?”

No digging through reports, no exporting data, no second-guessing what it all means — just a clear answer you can actually use.

It helps you explain the story (not just find the data)

This is where it really starts to feel different.

You’re not just pulling numbers, you’re turning them into something you can use:

• “Can you give me a 30-second talk track I could use to present our newsletter performance to leadership?”
• “How does our campaign performance compare to industry benchmarks?”
• “What comms metrics should I actually care about, and what do they mean?”

It’s the step most tools leave to you and the one that usually takes the longest.

It’s there when you need to move fast

Sometimes you don’t need a deep analysis. You just need to keep things moving.

• “Can you pull a report comparing our Q1 2025 performance to Q1 2026?”
• “Which emails sent by our team have driven the most engagement this year?”
• “Are there any trends in how different departments or locations are engaging with our emails?”

Ask, get the answer, move on.

It also helps you do the work

Not just analyze it.

• “Here’s a draft I’m about to send, what would you improve?”
• “How can I make this message feel warmer and easier to act on?”
• “Help me build next week’s newsletter. Here’s the content I’m working with.”

So you’re not switching between tools, you’re just staying in flow.

And when you’re stuck, it’s your how-to guide

• “How do I send a follow-up only to people who didn’t open the first email?”
• “What’s the difference between open rate, unique opens, and total opens?”
• “When would I use a Journey instead of just scheduling emails individually?”

No searching. No guessing. Just clear answers.

This is what “built for internal comms” actually means

You’re not adapting to the tool.

The tool is already adapted to you.

What’s coming next

Right now, Cici helps you understand and improve your comms. Next up: helping you create them.

We’re opening a beta soon where Cici can generate a complete, send-ready email in seconds — built from your data and context. More coming soon. ✨

Chat with Cici →

Writing sometimes takes time — especially when you’re starting from scratch, adjusting tone, or trying to say something just right. With AI writing assistance built into Pages, you can go from idea to polished message much faster.

What’s new

AI writing assistance is now available in Pages, helping you generate, refine, and adapt content without leaving your workflow.

Why it matters

Great communication comes down to clarity, tone, and speed. This update helps you:

• improve readability and structure in seconds
• adjust tone to match your audience
• translate content for global teams
• move from draft to final faster, with less back-and-forth

Instead of switching between tools or reworking the same message multiple times, you can get to a strong version right where you’re already writing.

Why you’ll love it

Go from blank page to first draft quickly
Get unstuck and start with something you can build on.

Refine without rewriting
Make messages shorter, clearer, or more polished in just a few clicks.

Adapt for any audience
Easily shift tone or translate content to fit different teams and contexts.

Stay in your flow
Everything happens inside Pages, so you can focus on your message instead of your tools.

Great ways to use it

• Draft announcements faster from a few notes
• Tighten up long updates for better readability
• Make messages more professional or more conversational
• Prepare content for multilingual audiences with inline translation
• Quickly polish and proofread content before sending

Availability & plan notes

AI writing assistance is available with Pages, an add-on that lets you create branded, mobile-friendly landing pages faster than ever.

Starting from scratch? Not anymore!

Templates are now part of Pages, so you can jump in with a structure that’s already working — and make it your own.

What’s new

Templates, right where you need them
Find and apply templates directly in Pages, alongside your existing work.

Turn great work into reusable templates
Built a Page you love? Save it as a template and use it again anytime.

Start fresh—or switch things up mid-build
Apply a template at any point to change direction or try a new layout.

Why you’ll love it

• Move faster without rebuilding the same structure
• Keep Pages consistent across your team
• Spend more time on content, less on setup

It’s a simple way to bring more speed and structure to your workflow—without slowing you down.

Availability

Templates are available now for Pages, an add-on that lets you create branded, mobile-friendly landing pages faster than ever.

You asked. We listened. 🙌

You can now undo or redo your own changes - no version history detour required.

Made a quick formatting tweak you didn’t love?
Deleted a sentence you actually needed?
Testing something bold and slightly chaotic (we support it)?

Just hit undo — and keep going.

How it works

Simple and safe:

• Each user has their own undo and redo history during a session

• Undo reverses your most recent eligible action

• Redo reapplies the last action you undid

• Collaborator changes are never affected

• Your undo history resets when your session ends (like closing or refreshing the tab)

In other words: it’s your safety net — not a group project risk.

Why you’ll love it

• Fix small mistakes instantly

• Experiment with confidence

• Stay in flow while collaborating

• Keep everyone else’s work safe and intact

It’s a lightweight update that makes editing feel smoother, calmer, and way more intuitive.

Go ahead — jump into a Page and give it a try. Your safety net is officially live. ✨

Note: Pages is available as an add-on. If your team doesn’t have it yet, chat with us — we’re happy to help.

No more wondering if your onboarding email will land on the Fourth of July. 
No more worrying that a recurring reminder will hit while everyone’s at the company retreat.

Journeys now respect your blackout dates — so you can send with confidence, even on autopilot.

What’s new

Blackout dates are still created and managed in your calendar settings — no changes there.

What’s changed is how far they reach.

Journeys now respect your defined blackout dates, automatically delaying sends that would otherwise fall on a blocked day. If a Journey send lands on a blackout date, Workshop will move it to the next eligible send day — no manual adjustments required.

Need flexibility? Admins can configure blackout behavior per Journey — so milestone moments like birthdays or work anniversaries can still send on time.

Why you’ll love it

• Better engagement, automatically: Your messages won’t land on holidays or retreat days when employees are less likely to read them — helping your Journeys drive stronger visibility and impact.

• Work-life balance, protected across all communications: Blackout dates now apply consistently across one-time sends, scheduled messages, and Journeys — so every communication respects employee downtime.

• No manual math required: No calculating offsets. No adjusting delays around long weekends. No double-checking the calendar. Just build your Journey, and Workshop handles blackout dates for you.

Availability

Blackout date support for Journeys is available on Premium plans.

If you have questions about plan access or upgrading, our team is happy to help.

Internal communications is strategic work. But some days, it feels like you’re juggling five roles at once — strategist, writer, editor, analyst, and project manager. You’re shaping culture while rewriting subject lines and guiding change while pulling performance reports.

What if your workflow felt as thoughtful as the work itself?

Internal comms is entering a new era... Introducing Cici, Workshop's built-in AI comms agent.

Built directly into Workshop, Cici brings planning, drafting, and performance together in one intelligent system so strategy and execution move as one.

AI built for internal communicators — not generic prompts

Most AI tools start with a blank box. Cici starts with context.

What makes Cici genuinely useful is what it’s built on. Powered by Workshop’s research, best practices, and insights from thousands of internal comms teams, Cici understands the nuance behind leadership updates, change announcements, HR messaging, and engagement campaigns from day one.

Instead of starting from scratch with a generic model, you get an assistant that already understands your context, strategy, and the shortcuts that make your job easier. There’s no training required and no need to explain what “good” looks like — you can simply start creating.

What you can do with Cici

Simplify complex messages

Rolling out a big update? Cici helps you break down dense information into clear, actionable communication so employees quickly understand what matters — and what to do next.

Write subject lines that get opened

No more guesswork. Cici suggests subject lines grounded in internal comms best practices and real engagement data, helping you boost opens and reach more employees.

Plan smarter campaigns

Working on something bigger? Cici helps you map out multi-step campaigns with clear objectives, thoughtful sequencing, and the right channels for each message — so you can move forward with a plan you trust.

Turn data into clear next steps

Cici makes your engagement data easier to use. Ask questions about performance and get plain-language insights you can confidently share with stakeholders. Summarize results, spot trends, and turn what happened into clear, actionable next steps — all in seconds.

Built to grow with you

In the coming months, Cici will bring all of these writing and planning capabilities together with your organization’s data, including your brand kit, past emails, distribution lists, and engagement metrics.

With that added context, Cici can:

• Create branded email templates
• Personalize drafts for specific audiences
• Recommend audience-specific send windows
• Surface insights based on what actually works for your organization

Over time, Cici evolves from assistant, to analyst, to active collaborator — helping you connect strategy, execution, and performance in one place.

Now live in beta

✨ Cici is available as an opt-in beta inside Workshop.

If you’d like early access, join the beta, or reach out to your Customer Success Manager to enable it for your account. We’re rolling this out thoughtfully, and your feedback will help shape what comes next.

Internal communication is strategic. Now, your AI is too. ✨

Recurring messages are some of the most important - and most repetitive - communications teams send. Now, you can automate them for good.

Journeys now support an On a schedule trigger. Start a Journey automatically on a set cadence—daily, weekly, monthly, or custom (like bi-weekly)—without relying on manual reminders or taking time to send the same message again and again.

Set the schedule once, and Workshop takes it from there.

Made for busy teams

Many teams send the same reminders over and over: submit your timecard, upload receipts, tune into a weekly video or podcast series, or point people to resources like an internal job board. Until now, those sends often meant extra manual work—or building workarounds that were hard to maintain.

With scheduled Journeys, recurring operational messages run automatically and reliably—saving time, reducing errors, and freeing teams up to focus on higher-impact communication.

Why you’ll love it

• Eliminate repetitive work: No more calendar reminders or cloning and resending emails
• Reliable delivery: Messages go out exactly when they should
• Simple setup: One trigger replaces multi-step workflows
• Built for real workflows: Supports predictable, calendar-based schedules
  

Great for routine communication

• Sending bi-weekly timecard reminders
• Running weekly content nudges (like a Tuesday video series or Friday manager check-in)
• Scheduling monthly IT or operations reminders (like maintenance notices)
• Highlighting key resources like internal job boards or benefit pages
  

Availability & plan notes

The On a schedule Journey trigger is available on all plans, starting today.

If you’ve been waiting for an easier way to automate recurring communications, this one’s for you.

Pages are where updates, plans, and shared knowledge come together in Workshop.

Today’s release makes them even better — with built-in video embeds, more flexible text tools, and a new way to preview (and restore) past versions.

The goal? Help you create richer content, write with more precision, and edit confidently as Pages grow and change. No second-guessing required.

Bring video right into your Pages

Some messages just land better on video — a leadership update, a quick walkthrough, a project recap where tone really matters. With the new Video block, you can embed videos directly into Pages so people can watch without ever leaving Workshop.

Paste a link, preview it, publish. That’s it.

What’s new

• Plays inline: Videos run exactly where you place them — no new tabs, no broken flow.

• Looks great everywhere: Embeds automatically resize for desktop and mobile.

• Behaves naturally: Autoplay, mute, and looping follow the video’s existing settings.

• Flexible previews: Pull thumbnails from YouTube or Vimeo, or upload a custom one for Loom, Wistia, and other hosts.

Great ways to use it

• Leadership updates with recorded messages and written context in one place

• Training and onboarding walkthroughs, right where people need them

• Campaign, project, or event Pages with recordings, notes, and recaps together (finally!)

Better text tools in Pages

We’re also shipping a bundle of rich text editor improvements — focused on polish, flexibility, and those small details that make writing feel effortless instead of fiddly.

What’s new

• Text highlights from the toolbar: Call attention to key moments or important changes.

• Letter spacing controls: Fine-tune character spacing to better match your design system.

• Line height (leading): A long-requested upgrade for better layout and readability.

• Right-to-left text support: Easily switch direction for languages like Arabic or Hebrew — no workarounds needed.

• Better bulleted lists: Indent with Tab, outdent with Shift+Tab (faster, cleaner structure).

• Improved pasting from Google Docs: More formatting carries over, less cleanup required.

Why it matters
You get more control over how your content looks — without making the editor more complicated or slower to use.

Preview (and restore) past versions of Pages

Ever wish you could peek at an earlier version of a Page — or undo a change without the stress? Now you can. Pages now include full revision history, so you can see what changed, when it changed, and who made the update.

Why you’ll love it

• Full visibility: Browse previous versions with timestamps and editor details.

• Easy rollback: Revert to an earlier version in just a few clicks — no copying, pasting, or rebuilding.

• Edit with confidence: Make updates knowing you can always review or restore what came before.

How it works
Open any Page, click Preview, and explore its full revision history.

Availability & plan notes

All of these updates — the Video block, improved text tools, and Page version history — are available today in Pages as part of the Workshop add-on.

Open a Page and try them out. These improvements are designed to make building (and maintaining) content feel faster, clearer, and a whole lot more confident!

As your team grows, managing permissions should feel simple and reliable!

That’s why we’re introducing the ability to bulk assign permissions. You can now filter a group of users and apply a permission set to all of them at once, making access control faster, clearer, and easier to manage as you scale.

Why you’ll love it

• Save time instantly: Obviously, it's much faster than individual assignments. ;)

• Keep access consistent: Assign permissions by role or group so everyone has exactly the access they need.

• Reduce errors: Fewer manual changes mean fewer chances to miss someone or assign the wrong permissions.

• Built to scale: Manage growing teams, locations, and responsibilities with confidence.

Great ways to use bulk permissions

• Role-based access: Give all Store Managers or Regional Leads the same permissions in seconds.

• Team changes: Update access for an entire group after a reorg or policy change.

• Security cleanups: Quickly correct permissions across multiple users without manual searching.

• Post-invite setup: Invite users first, then assign permissions to everyone at once.

• Ongoing audits: Standardize access across filtered users to stay compliant.

Availability & plan notes

Permissions are only available on Workshop's Premium plan. Start by filtering your users, then selecting the group, and from there you can assign permissions all at once! It’s ready whenever you are and built to make growing teams easier to manage. Want to learn more? Dig into the help doc here!

Scanning your emails is now more flexible. You can sort the list of emails by every applicable column, making it easier to organize your view and focus on the messages that matter most.

Best of all, all date columns are now sortable 🎉 so timelines finally work the way you expect and you don't have to rage click on the top of the column. :)

Why you’ll love it

• Control your view: Sort emails by date or other key fields to match how you are working in the moment.

• Track activity with confidence: Quickly surface the latest updates or rewind to see what happened earlier.

• Spend less time searching: Let sorting do the work instead of scrolling through long lists.

Great for everyday workflows

• Reviewing recent email activity at a glance

• Finding older messages tied to a specific event or issue

• Auditing communication history without guesswork

Availability

Sorting across all supported columns is live on the emails dashboard. Just click any column header to reorder your list and get where you are going faster.

Ever had someone say, “Hey, I didn’t get that email,” and your first thought is, but I definitely sent it?

Now you can see exactly what happened without jumping to conclusions.

With per-send deliverability verification in Workshop, you can confirm whether an email was accepted by employee mail systems. This gives you clear visibility when a message does not land due to IT rules, security filters, or mail server issues, so you are not left guessing.

Why this helps

• Separate sending from receiving: Quickly confirm that a message was sent from Workshop and whether it was accepted by the recipient’s mail system.

• Get clear answers when IT is involved: See when delivery fails due to mail servers or security settings and exactly which employees were affected.

• Have better conversations with IT: Export delivery details to share with your IT team, making it easier to troubleshoot and focus on the real issue instead of re-sending blindly.

Where this really matters

• “I didn’t get it” moments: Know whether an email was blocked, rejected, or never accepted before panic sets in.

• Targeted delivery issues: Identify specific systems or recipients impacted instead of assuming a platform-wide problem.

• Faster fixes: Move from “Something’s wrong” to “Here’s what the mail system did” in seconds.

Per-send deliverability analytics is live in Workshop today for U.S.-based customers, with non-U.S. support coming soon. Open any send to view delivery status details and get clarity on what happened, especially when the issue lives outside your control -- because sometimes the message is perfect and the mail system just had other plans 💌

You’ve already seen how Workshop AI helps you write faster, translate in seconds, and polish messages that sound just like you. Now, we’ve added four powerful new features to make creating and measuring internal comms even smoother.

Why you’ll love these new AI tools

Write anything faster. Workshop AI can now draft messages completely from scratch — plus punch up subject lines, simplify dense updates, and tailor tone for different audiences, all within the editor.

Create instant images. Need a campaign header or announcement graphic? Just describe it and Workshop’s new AI image generation tool will create it instantly — no design skills required.

Find what you meant to find. Our new AI-powered search in the media library understands context, surfacing the right image or campaign even if you can’t remember the exact file name.

Skip the spreadsheet deep dives. Get plain-language performance summaries that highlight what worked and why — so you can share quick, executive-ready insights without heavy analysis.

How it fits with Workshop

Workshop’s evolving approach to AI is all about building smarter tools that support communicators — not replace them. We’re layering AI into content creation, data insights, and everyday workflows to help internal comms teams work faster and be more strategic, with a lot more clarity and confidence. Read our full post on Workshop AI here.

✨ These updates are live now — no setup required! Just look for the ✨ sparkle icon inside your editor to get started.

No more reapplying the same filters or column choices every time. With saved views, you can capture your preferred setup – filters, settings, and even table columns (yes, including send date!) – into reusable, named views that you can switch between in just a click.

Why you’ll love it

• Personalize your workspace: Save multiple views for different workflows and toggle between them as needed.

• Set your defaults: Choose a default view for your calendar or email index so it always loads just the way you like it.

• Stay organized: Keep your most-used filters and layouts at your fingertips without having to rebuild them every time.

Great ways to use saved views

• Create a “This Week’s Sends” view in your communications calendar

• Build an “Upcoming Campaigns” view that filters by tag, owner, or channel

• Customize your email index with send date, subject, and owner columns, then save it as your default

Availability

Saved views are available today in the communications calendar, calendar, and emails index. 

Journeys help you send the right note at the right moment — without rebuilding the same emails or chasing lists. Set up a simple sequence once, and Workshop takes care of timing, enrollment, and tracking. No IT tickets, no calendar gymnastics!

What’s new

• Two flexible triggers. Start a Journey by (1) enrolling recipients yourself (great for one-time series like event reminders) or (2) using list membership to auto-enroll people when they join a list (perfect for birthdays, hire dates, or open enrollment).

• Simple steps to build timing. Add in your delays (time of day or specific date) and automated emails to map your series, then review & start it! (By default, we don’t send on weekends—you can toggle that!)

• Clear ownership & permissions. Only users with publishing permissions can start a Journey. You’ll see status, campaign, owner, and sharing at a glance in the Journeys index. :)

• Analytics that roll up where you need them. Automated emails roll up engagement over time; to see the big picture of a sequence, attach your Journey to a Campaign (and now you can tag one email to multiple campaigns for cleaner reporting).

• Works with every list type. Use Manual/CSV, Synced (AD/Okta/Google groups), or Automatic HRIS-driven lists. Automatic lists enroll people instantly after our nightly HRIS sync (Premium); Synced lists update after each directory sync (Essential, Enhanced, Premium).

Why it matters

Internal comms is full of repeat moments — new hires, deadlines, and celebrations. Journeys handle the timing and targeting so your messages stay personal, on-brand, and on time (while your calendar stays quieter).

A few of our favorite use cases

• New-hire onboarding

• Benefits/open enrollment countdown

• Birthdays & work anniversaries

• Training/compliance nudges

• Event reminders & follow-ups

Availability & plan notes

Journeys work with manual and list-based enrollment across plans. Automatic Lists (nightly HRIS sync and instant enrollment) are available on Premium; Synced Lists work on Essential, Enhanced, and Premium.

Notes & current limitations

• Journeys send emails today (additional step types are on our roadmap).

• Timezone targeting and blackout dates aren’t built in yet; you can create regional Journeys and adjust waits to match local time.

• Editing active Journeys: clone to make structural changes; delete/stop the original if you need to pause sends.

Browse all features or head to our help docs for detailed how-tos!

One of our most-requested features is now officially live! You can add one email to multiple campaigns for clearer reporting. We know internal comms often support more than one initiative — like a monthly newsletter that also ladders into a benefits push or a leadership series.

Now you can attach a single email to as many campaigns as you need. That message will appear in each campaign and roll into that campaign’s analytics, giving you cleaner context without extra work.

What’s new

• Multi-campaign support: Tag one email to multiple campaigns (no limit)!

• Flexible management: Add or remove campaigns anytime — before or after send.

• Right-place analytics: The email shows up in each selected campaign and is attributed to that campaign’s metrics.

Now, you can create campaigns for senders, departments, months, you name it (and get all of your analytics organized the exact way you want them). This also pairs REALLY nicely with our campaign archives feature, so you can get a specific archive for, say, your September emails or everything you've sent about a specific event.

Browse all of our features here! 

This month we’ve added four upgrades to help you keep sensitive files private, reach more employees in their language, write higher-performing subject lines, and plan with less guesswork. ✨

Private folders in the media library

Keep HR docs, executive assets, and in-progress files truly private with folder-level visibility controls.

Why you’ll love it

• Confidence on what's confidential: share the right folder with the right group, and that’s who can see it — period!

• Faster collaboration: no more one-off file DMs or “who has access?” threads.

• Clean inheritance: everything inside a restricted folder follows the folder’s rules.

How it all works together

• Use sharing & privacy to control who sees content (templates, emails, campaigns, pages, journeys — and now, media folders).

• Use permissions to control what people can do (create, edit, send).

• Create a group (e.g., HR Leadership, Super Admins) → share the folder with that group to lock it down.

• Common patterns: departments by group (e.g., subsidiaries or business units), a single “Super Admins” group for approvals, or a parent “Sensitive” folder with child folders for specific programs.

Calendar filters and day/week views

What’s new

• Filter the calendar by list or team (e.g., All Company, Sales) to spot gaps and overlaps.

• Switch to day or week views for a tighter/more detailed look.

Subject line character count

A built-in tooltip shows live character counts while you write, so you can stay in proven ranges for open rates — no extra tools, no guesswork.

Translation on Pages

Let employees choose their preferred language on Pages with a simple company-level toggle.

Browse all of our features here! 

Say hello to Pages, a no-code way for internal comms teams to spin up branded, mobile-ready landing pages, embed them in an email, text them to frontline teams, and edit them later without breaking a single link. It’s the perfect complement when an email blurb isn’t enough and an intranet post could miss the mark!

Why you'll love Pages

• Keep emails short & skimmable. Put the highlights in the email, link to a Page for the full story.

• Reach 100% of employees. Share beyond your intranet via link, QR code, SMS, digital signage, and more — no login required.

• Never worry about stale links. “Send once, update anytime” — you can edit a Page later without breaking the original URL.

• Stay secure. Pages are private by default (link-only) with optional password protection and custom, branded, secure URLs.

• Prove impact. See time on page, device type, and total traffic to understand what content is resonating.

• Built-in analytics — track time on page, device type, and total visits to guide future comms.

Great ways to use Pages

Teams are already using Pages for: company events & town halls; benefits & HR resource hubs; training & onboarding guides; change comms; internal FAQs; and long-form memos or updates.

How it fits with Workshop

Email, SMS, Pages, distribution lists, and analytics can all live in one workspace — so you don’t have to juggle multiple internal comms tools. Fire off branded emails fast, text frontline teams who aren’t at a desk, and link to branded Pages when a message needs room to breathe.

✨ Pages is a paid add-on feature to our email platform. For a quick quote (or to see if you qualify for a discount), chat with us here!

This month we’re delivering three upgrades designed to make sending, sharing, and measuring your emails better than ever. :) 

Spot engagement trends at a glance with click maps

Ever wonder which button really pulled your readers in? Click maps overlay just that: a metrics “map” onto any sent email, revealing exactly where people tapped or clicked. No spreadsheets, no guesswork — just instant visual feedback you can act on.

Why you’ll love it: 

• Immediate insight. See hot spots (and cold zones) without digging through lists of links.
• Faster optimization. Compare highest‑ vs. lowest‑performing links in one toggle, then tweak your layout or CTAs before the next send.
• Data your execs can grasp. A picture beats a table when you’re explaining results in a hurry.

Pro tip: Use click maps after your first send, adjust placement or copy, and resend to a segment to validate improvements.

Keep teams aligned with automatic group sharing

Stop manually adding teammates every time you publish an update. With automatic group sharing, you can apply visibility rules at the group level (think “People Ops” or “Store Managers”). Once it’s toggled on, every new message is instantly available to everyone in that group — no extra clicks required.

Why it matters: 

• Fewer missed messages. Critical updates never slip through the cracks.
• Consistent experience. All group members see the same feed — great for onboarding.
• One‑time setup. Configure once, let Workshop do the heavy lifting!

Need to fine‑tune privacy? Adjust or override sharing settings on individual messages any time.

Get the whole story with account‑wide analytics (for admins only)

For admins who need the big picture, we’ve rolled out organization‑wide engagement metrics right inside your main dashboard. See performance across all internal emails — even the ones not shared directly with you — so you can measure program health, spot trends, and prove impact.

Bonus features: 

• Date‑range filters. Drill into a specific campaign, quarter, or launch window
• CSV export. Pull raw data into your BI tool or share with leadership in a flash.

Ready to dig in?

• Self‑serve walkthroughs: Head to our help docs for more information/tutorials.
• Live guidance: Message your Customer Success Manager or drop us a line at support@useworkshop.com. We’re happy to hop on a call and walk you through the new workflows!

These features are now available on all Workshop plans. Happy communicating! ✨

Our product team has rolled out a few product updates to keep your comms flowing smoothly! Recently, we’ve rolled out improvements that help you lock down brand consistency in translations, plan ahead with more clarity with email filters, and avoid Gmail clipping. Here’s what’s new:

Exclude certain words from being translated

We know how important it is to be able to communicate with every employee in their preferred language, but there might be a few words (like your company name) that you don't need to be translated every single time. Now, you can exclude words from auto-translation.

If Workshop’s translation tool keeps changing a brand name, feature, or proper noun that shouldn’t be touched, you can now mark it to stay exactly as it is! This update makes it easier to protect certain brand terms or your CEO’s name from being mistranslated again and again.

Scheduled drafts now show up on your calendar view

When you add a send date in the email settings of your email and hit “Save and Exit,” your draft will appear right in the Calendar view (alongside all of your scheduled and sent emails)! It’s a small shift that makes planning clearer, helps you spot gaps earlier, and keeps everything in one place while you're still editing.

It also pairs nicely with internal notes! Jot down reminders, tag teammates for feedback, or add quick context on what’s still in progress. Once everyone is on the same page, create a draft and pop in a send date to hold the spot on your calendar. It’s all about making the planning process smoother and more collaborative from the start.

Filter your email view to focus on what matters

Your email list just got a whole lot easier to navigate! With new filtering options in the “Email” tab, you can now apply one or more filters to instantly surface the messages that matter most. Filter by ownership (Owned by You / Shared with You), campaign, group, status, date, and more—it’s a faster way to get to what you’re looking for.

Trying to track down a single message? Want to see everything tied to an upcoming launch? Need to review emails sent by a specific team or across a campaign? Just set your filters and go.

Get notified before Gmail clips your email:

We’ve added a heads-up to help with Gmail clipping! Gmail automatically clips emails that go over 102KB, which means part of your message might get tucked behind a “View Entire Message” link! To help you catch it before it happens, we’ll now show a warning if your email is getting close to the limit. Just a small thing, but it could save you from a big surprise. To have the notification enabled for your account, reach out to your customer success manager!

When internal teams share one number for every type of employee text (that’s HR updates, leadership messages, crisis alerts, and everything in between!) it's easy for lines to blur. Employees unsubscribe from non-essential messages, and suddenly they’re missing out on the ones that matter most.

Having multiple phone numbers gives you a better (and more strategic) way to manage your SMS strategy—allowing you to separate types of communication, protect high-priority messaging, and keep sensitive content secure. This feature was designed to help internal communicators send the right message, from the right sender, every time.

Protect critical communication from unnecessary opt-outs

When every SMS—birthday shoutouts, benefit reminders, leadership updates—comes from a single number, employees may unsubscribe from messages they see as low-priority. But that opt-out affects everything.

With multiple numbers, you can separate informational updates from urgent alerts. If an employee opts out of one, they’ll still receive messages from other high-priority numbers, like CEO or crisis comms. This reduces communication gaps and helps you maintain trust across all employee touch points.

Maintain privacy and permission control across departments

Sensitive HR updates shouldn’t be visible to everyone with SMS access. Now, teams can assign a dedicated number to HR, DEI, or compliance messages and limit access to only those who need it. Each number can have its own permissions, inbox view, and auto-reply settings, keeping ownership clear and your comms secure.

Create clarity and consistency at scale

Whether you’re managing crisis alerts, executive messaging, or internal campaigns, having clearly defined phone numbers helps employees know what to expect and when to pay attention. Nickname each number for easy identification, track opt-outs independently, and keep your messages organized and on-brand.

This is a scalable solution for growing teams, distributed departments, or any organization where internal comms needs to be fast, flexible, and friction-free.

Here’s the run-down:

• Add multiple phone numbers to your Workshop account
• Assign user permissions by number
• Choose a sending number per message
• Nickname and organize each number
• Set auto-replies and track opt-outs individually
• View inbox activity by phone number

Not a Workshop customer yet? Schedule a short demo today to see how multiple phone numbers can help improve your organization’s SMS strategy and make sure your employees don’t miss important updates!

As you’re crafting content in Workshop, we know your goal is to get employees to actually open and engage with your emails. And while a great design, relevant content, and interactive elements (like polls and videos) help make the content of your email more engaging, if your employees don’t open it, then the content you’ve carefully curated for them really doesn’t matter! So, if you really want to boost your open rates (and engage your employees before the email is even opened).

Personalize the subject line!

Workshop doesn’t just support merge tags in your email body...we now support them in the subject line, too!

Yep, now you can say “Happy Monday, Jessica!” before the email is even opened.

Here’s what that unlocks for you:

• Warm, custom greetings in the subject line: “Hey [first name], don’t forget to submit your PTO!”

• More relevant messages: “📦 [first name], your swag is headed to [office location]”

• Friendly nudges with personal context: “[first name], your 5-year work anniversary is next week 🎉”

You can use any data field from your HRIS

Workshop connects directly to your best source of employee data, so you can pull in anything from first name to department to t-shirt size. Whether you’re sharing policy updates, celebrating milestones, or just adding a personal touch to your weekly newsletter, you have endless ways to make your internal emails a little bit more personalized.

And now that personalization starts the moment your message hits their inbox.

Merge tags in subject lines are available on all Enhanced or Premium plans. As always, if you have any questions or feedback, we’re here to help. Happy writing!

Not a Workshop customer yet? Schedule a short demo today to see how merge tags work (both in your email copy and in the subject lines), along with all of our other personalization features to help streamline your internal communications and make them more engaging!

Workshop’s media library just got a serious upgrade, making it easier than ever to find, organize, and add the perfect visuals to your internal emails. Whether you’re searching for the right GIF, stock image, or your latest Canva creation—we’ve got you covered!

So, what's new?

Seamless integrations

Say goodbye to downloading and then re-uploading your content! You can now search for and insert a GIF from Giphy, find high-quality, content-aligned stock photos from Unsplash or add Canva graphics directly from the media library. 

Simply put: all of your visual assets are now accessible in one place—Workshop! How’s that for ease? (You’ll find these options under the “Integrations” tab in your media library, found in the Manage section of the platform or when you drag an image block into your email.)

New grid view for better browsing

Sometimes, you want a list, other times, a grid! Whichever you fancy, now, you can toggle between list view and grid view right in the media library, making it a breeze to scan your visuals in the way that works best for you. Plus, the editor will remember what you last set the view as so you don’t have to toggle between list and grid view every time you create a new email. Just switch it once and it’s set for you! 

Folders front and center

Finding your go-to assets should be quick and effortless. That’s why we’ve moved folders to the very top of the media library–so you can access your most used, brand, or audience-specific visuals with less scrolling.

Why internal communicators should be all for visuals

Including visuals in your internal comms isn’t just about aesthetics (even though we love beautifully designed internal emails!), it’s a strategic move that enhances engagement and information retention for your employees. With 85% of internal communicators identifying email as their most effective channel, sprinkling in visuals such as images, GIFs or branded graphics can take an email from blah to scroll-worthy with just a few clicks.

Adding visuals to your internal messages can make a big difference: 

• Catch (and keep) attention: A well-placed image or GIF can make an email more inviting to read. Tip: Understand this by measuring your email read times!
• Make information stick: People are much more likely to remember visual content than plain text, helping your key messages land and stay top-of-mind for employees. 

Create a more engaging experience:  Images, branded graphics, charts, icons (and a whole lot more!) can help signal that internal comms is valuable, intentional, and worth reading.

Streamline your internal comms workflows

Our updates to the media library make it easier to find and use visuals, whether you’re uploading your own or pulling from a library of millions of high-quality images. No more endless tab-hopping or file juggling—just fast, more efficient workflows that help you and your team create engaging, visually compelling comms in no time!

Head to the media library in Workshop to explore these updates, adding a little razzle dazzle to your next internal message! Not a Workshop customer yet? Schedule a time to connect with us, and we’ll show you how to elevate your next internal message with scroll-stopping visuals.

We know that internal communication is the backbone of every successful team, and we believe it should be simple, impactful, and stress-free! Our email templates help teams create and send beautifully designed, on-brand emails in just a fraction of the time. 

We’ve launched 30+ NEW designs so that you—regardless of design or coding experience—can easily create polished messages in Workshop’s drag-and-drop editor. Some of our newest email templates include:

• • A note from the CEO 
  • Thank you to employees 
  • New hire introduction 
  • Company events calendar 
  • Awareness or observances 
  • Employee newsletter 
  • IT outage 
  • Meeting recap 
  • Happy birthday for employees
  • And many more!

How email templates can speed up your process

When internal comms flow smoothly, teams stay informed, aligned, and engaged. Our ready-made templates help make that happen by providing:

• Consistency: Keep branding, formatting, and accessibility intact across every email.
• Efficiency: No more starting from scratch—just select, customize, and send.
• Creativity: Our template gallery can even spark new content ideas for your 2025 editorial calendar.

Whether you’re rolling out a leadership update, highlighting a team achievement, or sharing new company policies, templates give you the tools to communicate with intent.

And the very best part is, our templates were designed to meet the needs of organizations of all sizes, from small teams to enterprise-level comms pros:

• For small teams: Say goodbye to guesswork or last-minute formatting issues. Templates provide a clear structure and easy-to-follow design guidelines, so you can focus on the message rather than the layout.

• For large organizations: Stay compliant and consistent with brand guidelines across departments while empowering teams to send their own internal communications (without needing extra oversight).

The result? Polished emails without the time drain or back-and-forth approvals. To get going, just choose a template, tailor it to your message, and send it out confidently! 

Get started quickly and easily! 

The new templates are live and ready to help you streamline your internal comms. Head to the template library in Workshop to browse the latest designs, find your favs, and start creating consistent, professional emails in less time. (Not a Workshop customer yet? Grab a time here and we'll show you around creating your own templates, adding surveys, tracking your results, and so much more.) 

Because great communication should be simple, effective, and—if not effortless—much, much less effort! 

Why blackout dates matter

With Workshop’s blackout dates, you can confidently plan your internal communications and reduce the risk of sending messages at the wrong time. And with the added benefit of the “set it & forget it” feature, you can set blackout periods and know that your communications will be automatically adjusted to fit your calendar!

• Avoid disruptions on sensitive days: Whether it’s a holiday or a company event, blackout dates ensure that no work-related updates interrupt important downtime.
• Support employee well-being: You'll be reinforcing the company’s commitment to work-life balance by preventing communications during vacation days, off-hours, or high-stress events.
• Tackle crisis communications: In a crisis, timing is critical! Blackout dates can help make sure that no other automated or scheduled emails are going out during a major event.

Practical ways to use blackout dates

Blackout dates seamlessly fit into your communication planning process, giving you the flexibility to plan in advance while respecting employees’ time. Here are a few common scenarios:

• Holidays: Block out recognized company holidays or religious observances to make sure no messages go out during those times.
• Geographic or political events: Stay considerate of global events and local holidays to ensure your messages don’t clash with sensitive moments.
• Company events: Block out company-wide events (like retreats, all-hands meetings, or team-building activities) to avoid overwhelming employees with communication during these busy days.

How blackout dates work:

Blackout dates are a natural extension of Workshop's unique communications calendar, which gives you a bird's-eye view of all of the emails being sent to employees: past, present, and future. Here's the nitty-gritty on how blackout dates function within our platform!

Create single or multi-day blackout periods: You can easily mark dates on your communications calendar as blackout periods, whether it’s for a single day or spanning multiple days. This allows you to proactively prevent messages from being sent out during critical events.

Draft mode for scheduled messages: If a communication is scheduled for a blackout date, it will automatically be moved back to a draft, and the email owner will receive a notification to adjust the timing.

Prevent scheduling errors: When an email is about to be scheduled on a blackout date, your team will be notified that they can’t proceed. This eliminates any accidental sends and ensures that all communications are perfectly timed!

Flexible management:: You can edit or delete blackout dates as or if needed.

Getting started with blackout dates is easy! Simply navigate to your communications calendar in Workshop, select the date(s) you want to block, and mark them as blackout periods. From there, you can feel confident that your internal communications will be more thoughtful, timely, and aligned with your team’s needs.

Not a Workshop customer yet? Schedule a short demo today to see how blackout dates, along with our drag-and-drop editor and analytics tools, can help streamline your internal communications planning.

We’re here to help every step of the way, so don’t hesitate to reach out with any questions or feedback.

Happy planning! ✨

We know how important it is for internal communicators to connect with their teams effectively, no matter where they are or what they do! That’s why we’re thrilled to introduce a few new features for our SMS platform that make reaching your team simpler, smarter, and more inclusive than ever before.

These updates are designed to take the guesswork out of crafting and delivering SMS messages, giving you the tools to communicate with clarity and purpose. Whether your goal is to streamline your workflows, boost engagement, or connect with a diverse, distributed team, our new additions to employee text messaging have you covered!

The latest enhancements for SMS

• Language translation: Break language barriers and automatically translate messages into your team’s preferred languages to foster inclusivity and clarity for everyone.
• Deliver at the perfect/right time: Schedule texts to align with employees' local working hours, boosting engagement and showing respect for their personal time.
• Enhance your message with AI: Use our built-in AI tools to instantly enhance your text messages, fix grammar, and adjust tone for professional, effective communication.
• Streamline contact management: Quickly identify opted-out employees or troubleshoot phone number issues to maximize your reach and engagement.

Why these features matter for internal communicators:

These updates are custom-designed to tackle some of the biggest challenges you face, from overcoming language barriers to ensuring messages land at the right time. And the best part? They don’t just make communication easier—they help you create a more inclusive, thoughtful, and efficient experience for your entire team. Here are a bit more details on how they make a difference:

• More inclusive communication: With language translation, you can engage your entire team, including those who speak different languages, ensuring no one is left out.
• Better timing, better engagement: Scheduling messages based on local time zones helps ensure your team gets your messages at the right time, improving open rates and overall engagement.
• Organized, efficient communication management: Contact management tools keep your list of recipients up-to-date, minimizing errors and ensuring your messages are sent to the right people.
• Clear, impactful messaging: With AI-driven content tools, you can streamline your communications, ensuring your messages are clear, concise, and aligned with your goals.

Ready to give them a try? Log in to Workshop today and experience the difference for yourself, or contact us to see a more in-depth demo of everything that comes with our SMS platform. Your comms team—and your workflows—will thank you!

We’re excited to roll out our new SMS auto-reply feature! Designed to make internal communication even easier, auto-replies help companies set clear expectations with their employees about SMS replies—no extra inbox management needed.

Why auto-reply?

We know managing an inbox isn’t always ideal for every team; many of our customers have shared that inbox monitoring feels like a task they’d prefer to avoid, or that they just don't want to have that two-way communication option EVERY single time. That’s why we developed a solution that keeps your inbox visible and active while allowing you to set clear expectations for employees. Whether managing inquiries or sending updates, Workshop’s auto-reply provides a consistent way to keep employees informed without adding more work to your plate.

Plus, the auto-reply adds a bit of that human connection to your company text messages. Instead of messages from employees disappearing into the abyss after being sent, auto-replies can create a sense of connection or — at a minimum — an acknowledgment that the reply was received!

How it works

With SMS auto-reply, you can craft customized responses that let employees know exactly what to expect. Here are a few examples of how you can put auto-reply to work:

• Set response expectations: If your team isn’t actively monitoring the inbox, let employees know that (or that they’ll receive a response within a certain timeframe) —“We’ll get back to you within 24-48 hours. For urgent matters, please reach out to your manager.”
• Notify of limited availability: During out-of-office periods, set up an auto-reply to let employees know responses may be delayed or will resume on a specific date.
• Personalized event replies: Reaching out about an event? Set an auto-reply to send a confirmation like “Thank you for your RSVP to ‘[event name]’! We look forward to seeing you there!”

These flexible options make it easy to update and manage responses as your communication needs change.

Setting up auto-replies in Workshop

Available to all Enhanced and Premium SMS plan customers, SMS auto-reply is super simple to set up. Just activate the auto-reply feature at the company level, add your message, and Workshop will handle the rest. Here’s what to expect:

• Customized, company-wide replies: Once you turn on auto-reply, your message will be sent in response to any incoming reply, ensuring employees know when (and if) to expect a follow-up.
• One reply per 24-hour window: To avoid redundancy, each employee will receive the auto-reply just once within a 24-hour period, creating a consistent (but non-intrusive!) experience.

Ready to get started?

Auto-replies are perfect for setting clear boundaries, building trust, and making sure everyone stays informed. We’re here to help you get the most out of this feature (and all the other SMS features available in Workshop), so don’t hesitate to reach out or schedule a quick demo!

We’re thrilled to announce our brand-new AI content features—designed to help you craft more engaging internal communications, faster and more effectively than ever. Our goal? To make your life easier by removing blockers and increasing efficiency, without requiring you to be an AI expert.

What is Workshop's approach to AI?

We’ve all seen the buzz around AI and its potential to revolutionize the way we work. But at Workshop, we believe AI should be more than just a shiny new tool. Rather than adding unnecessary complexity, we’ve built AI right into our platform to deliver real value where it counts (and we've prompted and refined it ourselves, so you don't have to). No need to be a “prompt engineer” or master ChatGPT—our AI works behind the scenes to help you communicate smarter, not harder.

How can AI help you?

With our new AI content features, you can:

• Generate ideas with AI: Struggling to come up with the perfect subject line or email preview text? We will scan your email and suggest subject lines and preview text that match the context and tone of your message. Plus, you can rest easy knowing the recommendations are based in years of real and personal internal communications and marketing expertise.
• Modify with AI: Need to tweak your messaging? Use AI to refine those same subject lines, email preview text, and more. Whether it’s improving tone, fixing grammar, or simply enhancing clarity, Workshop’s AI makes it easy to deliver polished, professional communications every time.
• Cross-post with ease: You can also use AI to optimize your messages for cross-posting across multiple internal communications channels (including Slack, Teams, and Sharepoint) —making sure your content resonates, no matter where it’s shared.

AI as a tool, not a gimmick

While some platforms have simply slapped on AI with minimal thought, we’ve put in extra time and effort to craft intelligent features that are designed to look at the context of your content and help solve common communication problems. Our AI tools are here to help you save time and create more effective messages without getting in your way. The best part? You don’t need to worry about perfecting AI prompts or learning how to interact with a chatbot. We’ve done the heavy lifting for you!

What if I don’t want AI?

We get it. Not everyone wants or needs AI in their workflow, and we respect that! You can always reach out to your account manager and ask them to disable all AI features for now (or for good). You'll still be able to use Workshop’s core features while skipping the AI-powered extras—perfect for teams who prefer a more traditional approach to content creation. And if you have any questions about our AI policy and security protocol, you can find more information here. 

Ready to try it?

Our new AI content features are here to inspire, enhance, and simplify your communication efforts. They're the perfect addition to our suite of AI-powered tools, including stock images and translation. Whether you’re looking for fresh ideas, faster content creation, or just a little extra polish, our AI tools have got your back.

We’re excited for you to try out these features and see how they can level up your internal communications!

(Want to see it all in action? Schedule a short demo here!)

Our AI features are available on all Enhanced and Premium plans. As always, if you have any questions or feedback, we’re here to help. Happy writing!

Internal communications can be complex, with multiple teams and departments needing to coordinate messages, events, and updates. We’ve heard from many of you that you needed a way to mark important dates, jot down ideas, or simply hold space for future communications without locking into a specific schedule.

The latest addition to Workshop’s communications calendar: notes!

This new feature is designed to help you plan and organize your internal communications with a whole new level of flexibility.

In Workshop, you can now: 

• Add custom, color-coded notes to your calendar: Easily create notes on any date in your communications calendar. Use these notes to mark key events, brainstorm content ideas, or remind your team about upcoming initiatives.
• Plan without committing: Not ready to schedule a communication? No problem! Notes allow you to hold a spot in your calendar without setting anything in stone, giving you the flexibility to plan ahead (without the pressure)!
• Collaborate with your team: Share notes with your team to keep everyone on the same page. Whether it’s a reminder about a company-wide announcement or an idea for a future campaign, your team can stay informed and aligned.

This feature is perfect for those who want to stay organized and ensure nothing slips through the cracks. Whether you’re managing a large-scale internal campaign or simply trying to avoid communication overload, our communications calendar gives you the tools you need to keep your strategy on track!

Practical ways to use calendar notes

Here are a few of our favorite aspects of this new feature:

• Custom notes & blackout dates: Add notes and blackout dates to keep your team informed about important events and ensure no emails go out on critical days.
• Color-coding: Quickly identify communication types to keep track of what’s going out when (and how often).
• Add links to other software: Directly link your calendar notes to your Workshop draft emails, Asana projects, Google Doc drafts, Canva files, JIRA tickets…whatever you need!
• Add placeholders for confidential information: Add a block or blackout note for sensitive content or private information, and link out to details to make sure only the right people have access.

At the end of the day, Workshop’s communications calendar isn’t just about organization! It’s about helping your team communicate more effectively, reducing stress, and ensuring every single message gets the attention it deserves. (Find a few other ways Workshop helps you manage your internal communications here!)

As always, we’re here to help you every step of the way, so don’t hesitate to reach out if you have any questions or feedback.

Happy planning! 🎉

Getting started with our communications calendar is easy, and it's available on every plan! Simply navigate to your communications calendar in Workshop, click on any date, and start adding your notes. You’ll find this new feature integrated seamlessly into the calendar, ready to help you plan better and communicate smarter.

Not a Workshop customer yet? Schedule a quick 30-minute demo today to see the communications calendar, drag-and-drop editor, and analytics in action!

We completely understand the importance of having visually engaging content in your internal communications, but you don’t always have access to the design resources you need to make it happen! Whether your marketing team knows it or not (we won’t tell!), we know how many communicators are relying on Canva to create the graphics they want/need. 

That’s why we’re SO proud and excited to be the very first internal email platform to integrate directly with Canva. You can now effortlessly connect your Canva account to your Workshop account, allowing you to easily access and edit all of your Canva assets while crafting your emails. No need to download and upload and upload and download; you’ll be able to bring in all of your favorite templates and latest designs directly into your media library! 

With Canva’s huge library of templates, graphics, and design tools, combined with Workshop’s intuitive drag-and-drop email editor, it’s now easier than ever to create engaging internal communications.

How it works:

• Easy connection: Simply connect your Canva account to Workshop in a couple of clicks.
• Seamless access: Once connected, all of your available Canva designs and assets will be accessible directly from within the Workshop email builder. (You can even edit them with a click of a button!)
• Better designs: Use Canva’s rich design features to create visually appealing emails that capture employee’s attention and make your messages even more effective. 

Our Canva integration is available on Enhanced and Premium plan! Experience it for yourself with a free trial, or simply schedule a demo today.

Already a user? Here's a handy help doc on how to connect your Canva account (it's available now)!

In between sunny days and snow cones, our product team added all of the following features: 

NEW! See who clicked a link (and how many times)

From the “Clicks” section of a sent email, you’re now able to see individual data on who clicked the link, and repeat click data to see how many times they’ve clicked it! (This data will also be available in your exported analytics, too.) 

NEW! Export an email as a PDF

This is SUCH a great way to distribute your messaging across your workforce! You can now export your email to a PDF (even before you send it).  This makes it really easy to attach to another email, or use the resulting PDF to create flyers for frontline or deskless employees.

From the email editor, just click the 'export to PDF' button to download a PDF version of your current email design!

NEW! Embed your campaign archives onto other sites/intranets

Another great way to distribute your messaging across your entire team! Embed your email campaign archives within any website (including your intranet).
This is perfect for providing a single, go-to place for employees to see previous CEO letters, newsletters, you name it (and you won’t have to update it manually every single time). 

NEW! Set a custom default “From Name’

Within your company settings, admins now have the ability to customize what you want your default 'From Name' to be within the email settings page. (By default, we set it as your company name.)

Now you have the flexibility to change that to be more specific, like 'Internal Communications at Workshop,’ for example, or “The Happy Co. Comms Team.”

On the other hand, you may have multiple departments using Workshop and want to change that 'from name' depending on who is sending the communications. With this feature, you can now set the default to blank and this will prompt each department to write in their own 'From name.” 

All four of these features are available for all customers, regardless of plan type!

We've added a few new features as we continue to expand and improve our rapidly growing SMS platform!

NEW! MMS images are now fully supported

Our two-way employee text messaging platform now supports images of any size and GIFs under 600KB. This is great for two reasons:

1.) You can send them in your employee text messages quickly and easily. Simply select the image or GIF you want from your media library!

2.) Employees can reply and send you images from the field (super impactful for crisis communications, safety concerns, etc.)

MMS is available for all SMS customers, regardless of plan type. 

NEW! User permissions are now available for SMS

Just like our email platform, you can now manage who has permission to send text messages, and what lists they have permission to send to. These permission sets can apply globally across both email and SMS, so you can quickly and universally say who can communicate with what audience.

User permissions are available on Premium plans only. 

We've added a few new drag-and-drop content blocks and image editing features to make it easier than ever to create an engaging internal email!

NEW! Table block

No need to mess with HTML or make a table in Canva; you can now drag, drop, and style up a table really easily, right within your email! Plus, it comes with a bunch of in-line styling options. You can add up to eight columns, add column titles, add a border around the table, add alternating colors to your rows, and hyperlink your table text. (More details in our help doc here.)

Quick tip: Verify your table design in mobile mode - too many columns within a table can result in a mobile design view that is not ideal!

Here are a few of our favorite ways to use a table block in your email:

• Birthdays & anniversaries
• Company/federal holidays
• Project updates and/or roadmaps
• Bonus structures
• Event schedules

NEW! Spacer block

It's exactly what it sounds like! Similar to our Divider block, this drag-and-drop element gives you clean space between rows without the need for a dividing line.

Updates to our text-focused blocks

We've removed the Text block in favor of three more defined content options (Title, Paragraph, and List). This will allow you to easily and consistently change font weights, line heights, and spacing, rather than needing to customize it every time. The list block offers options to change the look of each bullet point, your indentation for list items, and makes it easy to automatically create numbered lists.

NEW! Image editing features

Our image editor has even more ways to make your graphics just the way you want them! You can now add text, shapes, or arrows to make them stand out. Plus, you can easily resize your images with custom dimensions.

New to Workshop? See an overview of our email editor here.

When your teams are on the move, in the field, or on the floor, it’s crucial to communicate with them directly and instantly. Workshop now offers seamless, super-fast two-way texting to ensure your messages reach your employees, no matter where they are!

The only two-way employee text messaging system

Workshop is the only internal communications platform that enables real-time replies and interactive text message conversations with employees. Our tool is designed to enhance employee engagement, especially for frontline or deskless teams (or just those who don't have a corporate email address).

Key features:

• Easy-to-use platform: Create, send, preview, schedule, and track SMS messages with ease! If you're familiar with our email editor, know that our text editor is just as simple to use. You can create and send texts with a few quick clicks!
• Instant feedback: Quickly respond to employee questions in real-time and manage them all in a shared inbox.
• Comprehensive analytics: Gain insights on opt-outs, clicks, and deliverability.
• Photo & MMS support: Employees can send images or files directly from the field.
• User-friendly management: Add team members from various departments to manage messages and replies.

Connect with employees instantly

When you're short on time and need employees to be contacted right away, SMS is the go-to solution. It's ideal for urgent or time-sensitive communications. Here are some other popular use cases:

• Event invites & reminders
• Benefits updates
• Major announcements
• Office closures or IT outages
• Crisis communications
• New hire onboarding
• Surveys & feedback

Enhance your internal communications strategy

Workshop’s SMS tool complements your email communications, ensuring you stay connected with all employees, especially those without regular email access. Together, email and SMS provide a really cohesive way to reach the entirety of your team.

Check out a few of Workshop's many five-star reviews on G2 here! 

Watch a quick 2-min walkthrough

See how easy it is to send a text; no need to configure it a hundred times or contact IT in an emergency. It's built right into the Workshop platform, so you can consolidate tools and schedule all of your emails and text from one place. And just like we did with email, it's super easy to create, send, preview, and track your SMS messages!

Pricing & plans

You can add text messaging to any paid email plan, starting at just $150/month.

• Questions about our old SMS integration/cross-posting to other channels? Reach out to us here.
• Looking for a quick quote or to schedule a short demo? You can do so here.
• Wondering if texting will work for your workforce, what our message limits are, or anything else? Reach out to us here.

Boost your open rates and deliver a better employee experience with time zone sending! By automatically scheduling your emails according to employees' time zones, you can ensure your emails are received during the most optimal time of your team’s day.

This feature is a game-changer for global teams. It ensures that no one in your organization receives an email late in the night (or far outside of their standard working hours). 

Plus, it’s a big win for any internal communicator’s workflow! There’s no need to create multiple emails for multiple locations ever again (which also means your analytics won’t be split up across a bunch of different email sends).

There isn’t a big IT burden, either; in fact, setting up your employee time zones is quite simple. We’ve built in three different options, based on what information you have available: 

• Sync over/import your employees’ time zone data (via an HR platform, for example)
• Use employee postal codes & country data (which we’ll then convert into time zones)
• Use only country code (which will deliver the email within a good 4-5 hour window of the recipient's time zone) 

All three of these are much more reliable than using a field like IP address to “guess” a time zone, so you can feel really confident in the data.  To get more information about bringing these attributes into Workshop, read more here.

The best part? Once you’ve set it up, you can send any email via time zone with one simple checkbox. (No need to calculate the best time or select all of the time zones manually!)

And once your email is out the door, you can easily track the progression of your emails being sent out across time zones and know that it’s being delivered at the right hour of the day.

When paired with features like translation, audience segmentation, and embedded surveys, Workshop is making it easier than ever to communicate across continents.

Time zone sending is only available on our Premium plan! Get in touch with our sales team for access/pricing.

Crop 'til you drop! You can now edit images directly in Workshop! Our team has been hard at work building image editing directly into the platform, which means creating on-brand employee emails that people love to open and read is easier than ever. Without leaving Workshop, you can:

• Crop
• Crop to circle
• Flip horizontal or vertical 
• Rotate
• Scale

Image editing is now available on any image in your Workshop media library. Here's a look at how it works:

Cropping an image

Easily change the boundaries of your image by dragging any corner to where you want it to go.

Cropping to a circle

Cut out a circle section (of any size you want) of your image to drop that in your email.

Flipping horizontally or vertically

Flip your image across the horizontal or vertical axis with a single click!

Rotating 

One-click to rotate an image 90 degrees, or free-rotate any image to correct crooked photography and get those lovely, level lines.

Scaling 

Zoom in, focus, or cut out something you don't want to see by free-scaling your image and adjusting the crop.

Saving, resetting, and adding to your email

Experiment all you like the all-new image editor! While you're working, you can always reset your image back to its original state within your Workshop media library. Once you're happy with the way your image looks, just click "save" in your image library and add it to any Workshop email. Happy cropping!

Have you ever sent out an email to your whole team only to realize there’s a broken link? It happens, but don't worry! You can now edit links within a previously sent email in Workshop.

Any and all links you've sent in an email can be changed (even after sending!), including hyperlinks within the text, image or GIF links, button links, social links, and video links. Anyone who clicks the link in their email, whether they've opened it before or not, will now navigate to your updated link! Some of our best examples of when email link editing comes in handy:

• Oops! Something went wrong with your paste and you simply sent out the wrong link. Whether you realized it right away or someone sent you a "?!?" reply, just replace it with the corrected link.
• The video file was moved, or maybe you accidentally linked to the password-protected version of what you're trying to show. Just swap them out!
• New information has come up or a new article has been published, and you'd rather send people there. Instead of sending an update, you can just change your existing email so people get the right news.
• You cloned last week's newsletter, which can be really helpful, but you didn't update a link just right.

How to update a link in a sent email in Workshop

It's so easy. All you have to do is pull up the sent email within the Workshop platform. Every link in the email is listed there, with the click-through data. There's a new menu that appears... just click the dots and...

Paste the new or fixed URL into the pop-up menu and click Save!

That's it! You can be a little less nervous about hitting the "send" button, and never have to worry about sending that dreaded follow-up email with an "Oops, wrong link!" subject line. Current Workshop customers, grab step-by-step instructions for editing your links.

This is just one of the many ways Workshop is committed to providing streamlined solutions for communicators looking to increase engagement, improve their internal communications, and boost overall efficiency.

Link editing is available for all Workshop users, regardless of plan type. Get in touch with our sales team for access/pricing!

We’re rolling out the first of many updates to the File Manager. For starters, it’s now called the Media Library! 

There’s a nicer look and feel, and you can now access the Media Library outside of the email editor (you’ll find it in the Manage dropdown at the top of your dashboard). You can add files and folders and get yourself organized regardless of whether you’re actively creating an email. Plus, we’ve added even better search functionality, so you can find what you need fast with a global search across your entire media library.

We’ve also sped things up a bit! Images are automatically compressed, so your emails will load faster in employee inboxes. (Many images will see loading time improvements of 75% or more!)

Coming soon: image editing!

Within the next few weeks, you'll be able to crop, resize, flip, and rotate images from within Workshop (a highly requested feature!)

You should see all of the above in your Workshop account shortly (and we’ll be sure to keep you in the loop as these features roll out)!

Teams that use Workshop love our campaigns feature, which allows you to plan and group communications around a specific topic and study the data and effectiveness of that campaign over time. Whether it’s all-hands meeting recaps or the monthly employee newsletter, you can organize all of your most important messages in one easy-to-read view.

Turns out, many of our customers take the links to those individual emails within a campaign and share them in a centralized document or intranet post for employees to refer back to over time. No more! To end copy-and-pasting links over and over and over and over again, we’ve added a native feature in Workshop to automatically create an archive of any previous emails within a campaign. This campaign archive neatly organizes all of the emails from a single campaign into one convenient web-based page (and one single shareable link).

Just share the archive link with co-workers or team members and everyone stays on the same page (literally)!

Here are a few of our favorite use cases: 

• CEO newsletters/weekly updates: Include your always-updated shareable archive link each time, and the entire team can catch up on letters from the leadership team from last week, last month, or last year.
• Onboarding/new hires: Streamline important links and welcome emails for new hires, giving them quick access to essential information.
• Product or service launches: Reference and iterate on previous pieces to make sure your messaging is consistent and effective (and easy)
• Open enrollment: Keep your open enrollment series at hand to modify and send for new employees, boosting both your engagement and compliance.
  
• Retreats or internal events: Gather all related emails in one link for easy access and coordination, ensuring smooth planning and execution.

Campaign archives are one of many hand-crafted Workshop features designed to help you manage your internal communications strategy at a higher level. See more here!

We know that not every employee reads their emails digitally—some messages need to be printed, posted, or shared in physical formats. That’s why we’re introducing one-click email export to PDF, making it easier than ever to create a polished, printable version of your internal communications.

How PDF exports can be helpful

Not all employees sit at a desk, and not every workplace announcement is best consumed in an inbox. With PDF export, you can easily print and distribute key messages in breakrooms, post updates on bulletin boards, or attach PDFs to intranet posts and knowledge bases. Whether you're sharing onboarding materials, benefits information, or company-wide announcements, this new feature ensures your employees get the information they need—however they prefer to receive it!

Ways to use PDFs in internal comms

Blackout dates seamlessly fit into your communication planning process, giving you the flexibility to plan in advance while respecting employees’ time. Here are a few common scenarios:

• Breakroom and common area displays – Print and post key announcements where employees gather.
• All-hands and leadership meetings – Provide a PDF summary of important updates for discussion.
• Onboarding and training materials – Easily distribute printed versions of critical company policies and training guides.
• HR and benefits information – Attach PDF versions of benefits updates to internal resources or handbooks.
• Employee mailers and handouts – Ensure offline employees still receive essential information.

How to export your emails as a PDF 

Creating a shareable, printable version of your emails is simple! It's available at the top of the email editor, whether your email is in draft mode or ready to go. In one click, you'll have a clean, professional-looking PDF ready to be printed or shared.

This feature is available to all Workshop users, making it even easier to create multi-channel, highly visible internal communications that reach every employee—whether they're checking their inbox or reading an announcement in the breakroom.

Not a Workshop customer yet? Schedule a short demo today to see how our PDF exports and multi-channel integrations, along with our drag-and-drop editor and analytics tools, can help streamline your internal communications strategy.

We’re here to help every step of the way, so don’t hesitate to reach out with any questions or feedback.

When you're working with frontline teams, it's incredibly important to meet them where they are (and often, that's not at a desk)! The best way to accomplish this is to make sure that your announcements, updates, and messages are not only delivered via traditional emails, but also prominently displayed on digital signage, posters, or in common areas. With Workshop, you can now generate a QR code for any email with a quick click, and use that QR code for tabletop signage, office displays, breakroom posters, you name it! Our QR code generation feature ensures that your frontline employees get the information they need right at a glance.

How to generate a QR code for an email

Transforming your internal communications into easily scannable QR codes is a breeze. Once your email content is ready, simply navigate to the Workshop dashboard, select the desired email, hit "Actions," and generate a QR code with a click!

We love using QR codes as a complementary part of any great robust frontline employee communications strategy. It offers your employees more accessibility and convenience; often, frontline employees find it challenging to keep up with internal communications amidst their busy schedules. QR codes simplify this process by providing mobile-friendly, instant access to important information via a quick scan, and provide an additional touchpoint to make sure key messages are not overlooked.

This feature is a huge value-add for employees who don't have corporate email addresses, as well; by generating a QR code, they can access the same email and information without needing it directly sent to their inboxes. (On the flip side, if you're concerned about privacy/security, you can enable SSO on shareable links and QR codes to make sure that sensitive information remains protected, and only authorized personnel can view the details.)

Here are a few of our favorite practical examples of how QR codes can be implemented:

• Feedback and surveys: Create a QR code for any survey that you're sending out! Employees can scan the code to participate in surveys or provide feedback on specific processes, and you'll get a far better participation or response rate as a result. (Note: this feature will not work for embedded Workshop surveys, but will work for survey links for Google Forms, Typeform, Survey Monkey, etc.)
• Training and onboarding communications: Create QR codes for new hire onboarding emails or training updates! Frontline employees can quickly scan the code to access relevant training materials, ensuring they have instant access to necessary resources.
• Emergency procedure updates: Place QR codes in strategic locations with quick links to emergency procedures. In case of an emergency, employees can scan the code to instantly access critical information on evacuation routes, safety protocols, and contact details.
• Product information: This is one of our favorite use cases. When there are new SKUs or launches, create a QR code with a link to the launch email so your sales or customer-facing teams can get up to speed on detailed product information, specifications, and usage guidelines.
• Event announcements: Use QR codes to promote internal events or meetings. By placing QR codes on posters or digital screens, employees can quickly learn about upcoming events, RSVP, or access additional details without navigating through emails.
• Benefits information: Simplify access to benefit information through QR codes. Employees can scan the code to access details about healthcare plans, retirement benefits, or any other employee benefits, promoting transparency and awareness.
• Internal news and updates: We love generating a QR code for the monthly employee newsletter and setting that up on a tabletop display in common areas. Employees can stay informed about company news, achievements, and changes by scanning the code regularly!

This is just one of the many ways Workshop is committed to providing streamlined solutions for frontline teams looking to increase engagement, improve their internal communications, and boost overall efficiency. Browse through even more here!

This feature is available for all Workshop users, regardless of plan type. Get in touch with our sales team for access/pricing!

With Workshop, you can now see a complete overview of all of your internal communications emails, all in one place. Our new communications calendar tells you what emails have been sent and gives you a complete look into the future so you can see every single scheduled and upcoming send. 

By strategically scheduling your emails, you’ll avoid any worries you might have about information overload and make sure that every message gets the attention it deserves. You can know with confidence that you’re not “stepping on anyone’s toes” or overlapping your department’s email with another department’s email.

Our calendar also helps you save time and reduce stress by giving you the ability to plan your communication strategy in advance. No more last-minute rushes or hasty decisions…if your CEO needs that email sent tomorrow, it’s easy for you to see what else might be going out at the same time (and reschedule it if needed).

This communications calendar is the perfect addition to Workshop's user-friendly dashboard, helping you navigate and plan your comms with even more ease. Sent emails are marked in green, and scheduled emails in purple: a straightforward, color-coded system that makes it easy to see where you are and where you’re going. You can also see what additional notification channels your email has been sent to (or is scheduled to be sent to) at a glance, whether that's Slack, Sharepoint, or Microsoft Teams!

If your company is sending sensitive and/or private internal communications, no worries — our privacy and sharing settings apply to the calendar view, too! Users see 'placeholders' for emails they don't have access to, preventing accidental overlap. (Those with access can view full details and make necessary edits directly.)

This is one of many features we’ve built specifically for teams who need a better way to manage their internal comms and streamline their workflow. Browse through even more here! 

This feature is available for all Workshop users, regardless of plan type. Get in touch with our sales team for access/pricing!

Effective communication within a diverse workforce often means you have to translate content into different languages. Whether it's sharing company-wide announcements, mission-critical news, or everyday project updates, ensuring that every employee can understand and engage with the content is a basic must-have. However, the traditional translation process can be a chore: it’s often time-consuming, cumbersome, and prone to errors.

So, when you need a quick way to deliver emails in multiple languages, we’re here to offer it to you with multilingual email translation!

With Workshop, you can now translate emails into different languages quickly and accurately using AI. Simply drag and drop in a “translation block” at the top of your emails with a few pre-selected options, and your employees can immediately choose the language they’d like to read the email in! All it takes is a single click, and your audience can instantly see the content in the language of their choice.

Here's a bit more on how it works:

• For administrators, we've included a dedicated section in Company Settings to manage language translation and add your company’s most-used languages for quick and easy access! (This setting is visible only to admins.)
• This goes beyond the inbox! You can also share the web link of your email with employees, and they can choose to read the email in any of our 130 available languages. (This is a great option for frontline or deskless employees!)

Here are a few of our favorite ways that customers are currently using our translation feature:

• Inclusive company announcements: Multilingual employees can now view company-wide announcements in their native language, promoting inclusivity and ensuring that important information reaches everybody.
• Onboarding or training emails: For new hires who don’t speak your organization’s primary language, you can translate their onboarding emails and training details quickly and easily, cutting down on the time it takes to get them up and running. 
• Recaps of large events or meetings: Transcribe team meetings, discussions, CEO letters, memos, or presentations that may not have been recorded or written in your employee’s preferred language. Just toss that transcribed content into an email, and tada! You’re able to keep everyone on the same page. 

A quick note: While we're excited about the possibilities this feature opens up, it's important to acknowledge that there are a few limitations!

Language support: We’re able to translate to over 130 different languages, but the availability of certain languages may be limited. 

Translation accuracy: While we aim to always offer high-quality translations, occasional inaccuracies or cultural nuances may arise. (We encourage you to review and verify the translated content for important communications!)

Limited analytics: While you can see how many people open the web version of your email, you will be unable to track clicks within the web version itself, nor will you be able to see analytics like read time or device type. 

At Workshop, we completely recognize the crucial role that clear, accessible communication plays within diverse teams and organizations. And we're committed to making your workflow a little lighter, and your communications more inclusive!

This feature is only available for users on our Premium plan. Get in touch with our sales team or your Workshop account manager for access/pricing!

With Workshop’s sharing and privacy settings, you can seamlessly collaborate with other users, teams, or departments…all while maintaining privacy for sensitive communications, if you need it! Similar to Google Docs-style sharing, this feature creates a more organized view of your content in our platform, and can be applied to specific emails, full campaigns, or templates.

Sharing and privacy settings give you the ability to create groups for users that regularly collaborate on internal communications.

Teams, departments, and special interest groups can work side-by-side in Workshop with full flexibility to collaborate, or keep their work private.

Here are a few of the most popular examples of how teams use Workshop and the types of communications they send: 

• Human Resources or Admin: These teams often create sensitive content and messages about benefits and compensation. With Workshop, they’re able to share email drafts and campaigns with their team, but keep it private from other Workshop users or members of the organization.
• Sales or Marketing: These teams can collaborate on campaigns to keep the company updated on their projects, goals, and efforts! For example: monthly revenue updates, product launch emails, sales enablement updates, or new marketing collateral to share!
• Senior Leadership: This group can use Workshop to share important company announcements, financial reports, roadmaps, and strategic plans (and, best of all, see exactly how the team is engaging with them). 
• Brand/Design: You could create a group in Workshop for your design team to create their own email templates, ensuring that they’re on brand and always up to date.

Our privacy and sharing settings put you in control of your content. Your work remains private until you choose to invite users or groups to collaborate! You can also choose to set your emails, campaigns, or templates to general access, making them available to anyone with a Workshop account. 

Note: Admins and full access users in Workshop can create and manage groups, but limited access users cannot. Talk with your account manager or sales representative for more information! 

Dig into every detail of your email campaigns and gather new insights on your internal comms with Workshop API! You can now connect your email analytics to the business intelligence and data visualization tools used within your organization, helping you get unparalleled access to key metrics and expert-level insights. You can use our email analytics API to create interactive dashboards and get customized, real-time reports of your email performance, making it easier than ever for stakeholders to monitor key metrics.

Although Workshop comes with some incredible analytics and reporting within the app itself, we know it’s nice to pull that data into a separate platform and slice and dice it as needed! Whether you want to see the overall performance of your employee emails or dive deep into the details of a specific communications campaign, you'll no longer be limited to a preset view. (Our API even gives you access to more information, like individualized click and read time metrics!)

Here are a few interesting things you can do when you connect Workshop with platforms like Power BI, Tableau, and Looker: 

• Set up automated reports that are generated regularly and shared with relevant teams or stakeholders. This is one way to give everyone access to the latest email analytics without a bunch of manual data extraction or spreadsheet misery!
• Track your top-performing email content, benchmark general program performance, and explore individual and segmented user data to evaluate behavior patterns.
• Use historical email data to analyze long-term trends in internal communications. Are there seasonal patterns? Has engagement improved or declined over the years? (This information can inform your communication strategy!)

Our API provides endpoints for campaign, email, and link data. With all of these email metrics at your fingertips, you’ll have the tools you need to create clear reporting and surface expert insights.

Our analytics API is only available to customers on our Premium plan and does require an additional fee.

Learn more about how Workshop can help you measure internal communications here, or contact your account manager for more details!

Exciting news! We've officially rolled out significant improvements to our campaigns feature. Now, you can apply filters to your campaigns, enabling you to dive deep into meaningful analytics.

Revamped Campaigns with powerful analyticsEasily filter and analyze your overall campaign performance by role, department, location, and more. You can even filter emails within the campaign to compare their performance. This is one of the most powerful ways to understand which audiences are more or less engaged with your message and gives you insight into how to maximize your email strategy.

Want to gauge how the Sales Team engages with your weekly newsletter? Simply select the "Sales Team" distribution list in the filter panel, and you'll see their average engagement. You can even drill down into specific date ranges, and the analytics will reflect that period. If you're curious about poor engagement on a specific email, you can now use the emails filter to investigate further.

Take a moment to explore the newly designed campaigns page and let us know what you think! 

We've recently rolled out a rebrand! While our logo, fonts, and colors have all changed, you'll still find all of your favorite Workshop features in the exact same place. Take a few moments to explore the new design and let us know what you think!

What is different? 

You’ll notice some major visual changes! We swapped logos, colors and fonts, giving the app a modern and sleek appearance. This is just the first pass at updating our app interface to align it with our new brand.  Next steps will be adding in some more delightful elements, such as a new illustration style.  We’re committed to continuously and iteratively refining the app to reflect our new brand identity!

Color palette updates and accessibility wins

As part of our rebrand, we've updated our color palette in the app. But it's not just about aesthetics—it's about accessibility too. We adhere to the Web Content Accessibility Guidelines (WCAG) standards, which ensure that digital platforms are accessible to all users. We've rigorously tested our colors to pass the AA standards for color contrast ratios, making Workshop more inclusive and user-friendly for everyone.

Working alongside marketing and defining the brand over the last several months has been a really fun time for us Workshoppers! It has given us time to truly reflect on who we are as a company, as a software service, and as a powerful tool that helps our customers connect and communicate with one another. We are more excited than ever to be on this journey with you all and we hope you love the brand new Workshop as much as we do.

Learn more about the values and thought process behind our rebrand! 

Get access to over 2 million free stock images and photos in Workshop's email builder! With our new Unsplash integration, you can easily and instantly search through a huge library of professional, free stock photos from right within the email. 

That’s a pretty massive image library, though. And although access to great stock imagery is one issue, we also wanted to solve for the amount of time it takes to search and sift through stock images. 

That’s where our new set of AI-powered features come in. They are thoughtfully are designed to offer helpful suggestions at common sticking points during the creative process. Our AI features will take in the context of your email and provide you with options for beautiful imagery, clearly-written content, performance improvements, and so much more. 

With stock images,Workshop will read through your email and offer image suggestions for you instantly. It leverages Unsplash and AI to dramatically speed up your content creation and give you a quick shortcut when a stock image is all you really need. 

Here's a look at it in action:

Our rollout of stock images is also a great representation of our approach to navigating the AI landscape. We know that internal communications are unique to your organization, so we aren’t looking to add AI features that replace all your work or provide you with out-of-context or generic content suggestions.

Instead, our AI features will always be thoughtfully designed and fully integrated into Workshop’s existing experience. In the case of stock photos, it eliminates the need to prompt an AI or search through an endless library of possibilities, and instead returns beautiful, free, ready-to-use, and contextually aware images. (You can read more about our approach to AI here.) 

We are excited to share a few exciting new features we have been working on that will help you send your emails with confidence and ease.

Add a note to a test email

Are you ghostwriting for a team member or supervisor and need to gather feedback before sending out your email? You can now add a note to the top of test emails! This is super helpful if you need to gather feedback from a supervisor or team member before sending it out. 

Generate a QR code from sent emails

In Workshop, you can now generate a QR code from by hovering over a web link on the sent email page. This is helpful if you want to engage and inform your frontline employees or team members without a desk. Additionally, you could print out the QR code and hang it in your breakroom or a common area in the office!

In any row in your email, you can create content that’s displayed based on the employee’s list membership. This is an excellent option if you have different content you want to show to different types of team members.

For example: for your open enrollment emails, you could display content differently based on whether the employee’s chosen plan is changing or not. Or for your employee newsletters, you could create variations of a local events calendar to display to employees based on their location.

Using audience segmentation, there are virtually endless possibilities for personalizing your emails to provide your team with targeted, relevant content! Here are a few ideas for how to get started with segmenting your internal audiences.

Specific ways to personalize an email in Workshop

Are you looking to personalize a specific word or phrase in your email? Merge tags will give you the ability to sub in first names, job titles, or any custom property you can think of to personalize the text within your email. It’s great for greetings (“Hey, {First Name}”), department names or contacts, or even specific URLs (you can send individualized gift cards this way)!

Need to customize an entire section of your email? That’s where audience segmentation comes in. You can change up the whole row (image, text, CTA button, etc.) based on your employees’ list membership. 

Need to change up an entire email for different audiences? You can clone it and send another email separately (but track all of the analytics as part of one campaign). We see customers use this often for full translations for international audiences or newsletters from week to week.

As you’re crafting content in Workshop,  we know that your ultimate goal is to drive up employee engagement at your company. Concise and targeted content, on-brand visuals, and more interactive messaging (polls, videos, etc)  are a few ways to improve open and click rates. 

However, one of the best ways to improve email engagement is through personalization. That’s why we’re excited to introduce merge tags to Workshop!

With merge tags, you can personalize your content for every recipient by using fields within your synced data source. The most common example of this would be inserting your employee’s first name into the email. So, instead of saying “Happy Monday everyone!”, you can say “Happy Monday Jessica!”.

With Workshop, you can insert any field from your employee HRIS. This opens up plenty of opportunities to not only personalize emails, but also add new utilities to Workshop.

Here are a few ways you can leverage merge tags:

• Create a warm greeting with a salutation, "Hey [first name]"
• Confirm employee's personal information like their [office location] or [address] so you can send them physical goods or confirm their home office location
• Congratulate them on a work anniversary by pulling in their [employment start date]

Personalize your employee interactions

With merge tags, add personalization to every employee interaction and drive up employee engagement. Use merge tags in all sorts of ways: from friendly salutations to confirming the accuracy of employee HR data. 

Use any data field from your HRIS

Workshop merge tags are able to pull in any field from your HRIS. This allows you to dream of new ways to leverage merge tags in your employee emails. From first name, to exemption status, to t-shirt size, whatever data you have in your HRIS, you can now pull into your emails for each employee.

Workshop’s power is truly unlocked when your entire team is on the platform creating content and building engaging communications. However, we know that communicating to employees is risky business and not all employees should get full access to Workshop. 

Your marketing leader, sales manager, or project coordinator shouldn’t necessarily be able to communicate to the entire organization. Or, maybe you’d prefer your design team to be able to create content, but not send communications at all.

We understand the way your team works is unique. That’s why we’re excited to introduce user permissions to Workshop. With permissions, you now have granular control of what Workshop users can do within the platform and who they can send to and from.

Set the level of access for each user

Admin access, full access, and limited access settings are available on a per user basis. Decide which users get access to billing, company settings, or integrations. Or, set specific permissions with limited access toggles.

Limit ghostwriting and sending capabilities

With permissions, you can limit a user’s ability to ghostwrite on behalf of employees. Or, choose specific employees they can write on behalf.  Additionally, you’re able to limit a user’s ability to send communications to specific lists (or entirely).

Hide mission critical and sensitive information

Ensure your users don’t spoil the fun by tinkering with your integration or data source settings. With permissions, you’re able to limit access to critical integrations or sensitive information.

Work the way your team needs to work

Workshop permissions put the power into your hands. Add users to Workshop and build the permissions sets that allow your team to work collaboratively and confidently. For more details on what permission settings are available, check out our help documentation.

See how permissions can support your workflow

Just contact us for a short demo!

Internal communicators should be able to independently build and manage employee distribution lists. They shouldn’t have to wait on an IT request, upload a CSV of new employees, or manually double-check if the all-company list is accurate. They should be able to leverage the data in an HR system (or in any internal system with the most up-to-date data) to build the perfect email distribution list.

We’ve been hard at work building towards this vision and are thrilled to introduce the industry’s most powerful list-building tool for internal communications: Automatic Lists! 

With Automatic Lists, you’re able to build powerful, dynamic distribution lists using data from within your company’s HR system of choice. Once the integration is set up, you can create lists from any available field (hire date, department, title, location…you name it!). From then on, any time a contact is updated or created that matches that field, your contact will automatically be added to the list. And any time that contact no longer matches that field, your contact will automatically be removed from the list!

The easiest example? Your all-company distribution list. With Automated Lists, you’ll know that it is always correct, every time. It will automatically add new hires, and automatically remove anyone who has left the company. 

Of course, there’s a bunch of other use cases that you can (and will!) dream up.

Maybe you’re building a new hire campaign and need a list of every employee that started working in the last 60 days. Automatic Lists makes that easy to do!

Or, you’re rolling out an updated work-from-home policy for your sales team and need a list of sales leaders in your company, but only those that are working remotely.

Or, maybe you want to send out an email to all of the employees in the Austin office letting them know that there’s a free ice cream truck parked out front right now. Surprise! 

Automatic Lists are as powerful as your imagination, and save you so much time. You’ll be freed up to easily develop more targeted comms strategies, and trust that your distribution lists are always up-to-date and accurate (because you built them!). 

Leverage the data from your HR system — or other data source

Create dynamic lists from fields within your HR system or wherever your data lives. Workshop integrates with ADP, Workday, UKG, SAP,  Okta, Outlook, Google, and 20+ other data sources.  No matter where your employee data lives,  Automatic Lists can leverage it. (See a full list of our integrations here, and get in touch if you need something custom!)

Take control of your lists

With Automatic Lists, you no longer have to rely on IT! Create your own complex and dynamic lists right from Workshop’s easy-to-use interface; no exporting and importing and uploading and triple-checking.

Trust your lists are accurate and always up-to-date

Automatic Lists are — wait for it — automatic! That means they’ll always be up-to-date and are always accurate based on the data within your HR system. If a field is updated in the HR system (e.g. an employee receives a promotion and their  title changes), any list leveraging that field will be updated. (Seriously, it’s pretty magical!)

Get creative and improve targeting

With Automatic Lists, there’s no email campaign that’s too targeted. You can be as creative, as detailed, and as targeted as your communication strategy needs to be. The possibilities are endless with Automatic Lists. 

See how Automatic Lists can work with your data.

Just contact us for a short demo!

Workshop now gives you the ability to download any email’s analytics! Share beautifully designed PDF reports with your team and leadership, or create your own graphs and spreadsheets by downloading all the raw data you need via CSV.

Download PDFs of your email analytics

Workshop's email analytics are really easy to read (and easy to drill down into), so it's no wonder that so many customers told us they were happily sharing screenshots of their latest email's performance. But rather than patching together your own performance summary, we've made it possible to export a beautiful, easy-to-read PDF of your email analytics to share with the team.

You can even select the metrics you want to be included in the PDF; and if you want to apply a filter to your analytics (for, say, a specific department, team, or location), the PDF will only keep the filtered results in your report!

Export data as CSVs to create your own reports

Looking to pull a wide range of email performance metrics? You can now export the raw email data from Workshop via CSV and import it into the spreadsheet or data visualization tool of your choice.

We've made it a simple process to narrow down the information you want to include, whether it's a specific set of metrics or a defined set of dates.

Share key metrics and results with stakeholders

We're passionate about measuring the effectiveness of internal communications, which is why we've built in so much data directly into the Workshop platform, like:

• Opens and clicks (total and unique)
• Read time
• Devices
• Timeline
• Survey results
• Filters by department, team, and location

A few of our favorite ways to use these reporting features include: sending a recap to key stakeholders, filtering big announcements by team to track engagement, importing CSV data into our favorite data visualization software to create our own reports, and capturing quick survey response data & real-time feedback to share with the team.

Improve your internal comms strategy over time

Discover what content performs the best, who is the least engaged, what days to send emails, and so much more.

Want to get access to custom reporting and start making measurable improvements to your internal communications strategy? Learn more and schedule a short demo here! 

Employee surveys are one of the most meaningful tools we have to gather feedback from the organization at scale, but it’s really easy to overdo it! Rather than sending long-form surveys with your team every other week, you can add simple pulse surveys directly into your internal emails and employee newsletters. Not only will it increase engagement on those emails, but one quick question often gets a much higher response rate than a full-blown survey. 

You can embed these “pulse surveys” straight into your favorite Workshop email templates and quickly gauge how your employees feel about a particular topic. They’re available in a variety of formats and provide a powerful tool for gathering real data to support your internal communications or overall company strategy. 

Create, send, and measure employee pulse surveys

Our drag-and-drop email builder makes it easy to create pulse surveys that look good (and work) both on a desktop or via mobile.  

Here are a few of the survey formats you can add to any email: 

• Thumbs up/Thumbs down 
• Yes/No
• Star ratings (1-5) 
• Emojis/mood
• Comments and suggestions

You can use these to gather a wide range of responses from your employees, and of course, the potential use cases are endless (but here are 275 ideas to get you started!). After responding to your survey, employees are also given the option to provide additional comments. 

These surveys can simply be added as part of any email template or newsletter, or you can create an entirely separate email focused on a singular question (like an upcoming event or a review of a recent training session).

Gather feedback anonymously

If you’re looking for honest, unfiltered feedback or want to gauge reactions on a sensitive topic, you can make both your survey question and/or follow-up comments completely anonymous. In many cases, it’s important to make your employees feel that they can share their feedback without fear of reprisal or repercussions.

If you select an anonymous survey, the responses will not be associated with a name or an email address, and survey responses will not be able to be filtered by any list or group that’s smaller than 5 recipients. 

Get real-time responses and take action sooner

Some survey cycles take months before you get actionable feedback, but employees can read and answer most pulse surveys in less than 30 seconds. That means that you can take action sooner, and potentially shape company decisions on a much tighter timeline. 

Not only can these survey results be valuable for internal communications feedback, but they can become a key tool for providing of-the-moment insight to executive leadership.

(For example: many Workshop customers are currently using this feature to gauge return-to-office sentiment over time.) 

Increase engagement with your internal communications

Because they’re so quick to complete, pulse surveys usually get a much higher response rate. They’re also just a simple way to add interaction into your internal emails (along with GIFs and videos, which are also very easy to add to your Workshop templates) and boost your open and click-through rates. 

Perhaps the best part is that these surveys help to promote a culture of open communication and two-way dialogue. They show your team that you’re open to feedback, demonstrate awareness of crucial employee issues, and offer a go-to way to gather suggestions for improving the organization as a whole. 

Filter survey responses by department, location, & more

You can also use our filtering feature to drill into survey results from specific teams or departments. It’s a great way to segment the data and better understand company sentiment (like who wants to return to the office, who’s most interested in a new wellness program, or who likes that new newsletter format). 

Want to add surveys to your next employee newsletter? 

Learn more and schedule a short demo here! 

Effective, intentional communication is the key to increasing engagement and alignment across your company. Of course, we know it’s not one-fits-all: what inspires teams in different departments or locations varies drastically. That’s why it’s important to look at not only the overall analytics of your comms across the entire company, but also to drill down and understand data within specific pockets of the organization.

You may find yourself asking questions like: 

• How informed are our field sales reps, really? 
• Is our EU team getting as much value out of our newsletter as our NA team? 
• How did our Omaha office respond to that return-to-office survey? 

Today, we’re making it easier for internal comms leaders to answer these questions (and so many more) with our new filtering feature. When viewing any email’s analytics, Workshop now allows you to filter open, clicks, read time, and more by location, department, and teams. It’s a great way to better understand how your messages are resonating in specific areas of the organization (and where your energy might be best spent on boosting engagement). 

The best part? Filtering works out-of-the-box with all of your existing synced lists. We know that sometimes your lists inside your HRIS or Active Directory can be… um… a bit messy. That’s okay! You can edit any synced list to define what type it is (Team, Department, or Location).

Additionally,  Workshop also allows you to archive lists to remove them from search of your lists table. List archiving and list types are a perfect match for peace-of-mind and a well-organized Workshop.

Filter by department, location, or any of your other lists

Dig deeper into analytics by filtering data by department, team, or location. Gain insights into how your company is engaging with emails and content across your organization.

Easily see recipient-level data

Filtering is also available on recipient lists! You can see specifically who within each team has engaged with your content.

Additionally, you can filter by those who have not opened the email and get a better understanding of which groups might be a little less informed.

Filter survey results to get a better pulse of your teams

You can also use these filters to see survey results from specific teams or departments. It’s a great way to segment the data and better understand company sentiment (like who wants to return to the office, who’s most interested in a new wellness program, or who likes that new newsletter format).

Remove clutter from your lists with archiving

Use list archiving to better organize your distribution lists and remove unnecessary lists from searching or filtering options.

Want to see how filtering works for yourself?

Interested in seeing how department, team, and location filtering can support your internal communications strategy?   Schedule a 30-minute demo and we'll walk you through it in person!

Many internal communications teams spend hours crafting detailed and strategic campaigns, but lack the data to understand how they perform. With Workshop, your team can make more informed decisions and answer those important questions to better inform strategy going forward. 

How many people saw that announcement? Is there a segment of the company that is less engaged? Did the new design of our newsletter improve click-throughs?

Workshop’s email analytics provide in-depth insight into how your campaigns are performing, how engaging your communication strategy is, and what teams are more informed. (Learn more about all of the metrics we measure here.)

Track opens, clicks, and beyond

Get to the heart of how your emails are performing with easy-to-understand open and click data, so you can improve engagement going forward.

Be sure your employees are informed

Just because the email was opened, doesn’t mean it was read. Get a full view of how well informed your teams are with Workshop’s read time chart.

Get granular with employee-level insights

Wondering how to reinforce an important message? Get employee-level data to understand if it’s best to do a mass follow-up email, or have a few simple 1:1 conversations.

Spot engagement dips across the organization

Use Workshop’s advanced analytics to get a full view of how connected your teams or departments are. Spot a void in the organization? Work with department leaders to improve engagement with future announcements.

Feel at ease with the most beautiful charts in the industry

Stop fumbling through clunky graphs or spreadsheets. Workshop’s charting is the most elegant and easy-to-understand in the industry. (You’ll want to print a copy to share with your team!)

See analytics in action

Interested in seeing how Workshop’s analytics can help your team improve strategic communication? Schedule a 30-minute demo and we'll walk you through it in person!

Internal communication is meant to be just that: internal. We understand that in many cases, the information and data you want to share with employees isn't meant to be shared with the general public.

And on top of that, we understand that protecting your employee data and securing their privacy is incredibly important; it's an absolutely key part of building trust with your team.

That's why we've embarked on (and completed!) a series of industry-leading security practices to keep your data safe and your mind at ease:

1.) Our emails are secure and all web versions of our emails are authenticated using Single Sign-On (SSO).

Emails sent via external email marketing platforms (like MailChimp, Constant Contact, or Hubspot) are viewable externally, meaning sensitive or confidential company information could fall into the wrong hands. This all happens by default: they create a web version of your email, with a URL that could potentially be viewed or accessed by anyone.

Workshop integrates with Okta, Duo, and other Single Sign-On providers to better ensure that your internal communications stay internal. Our emails are secure and the web versions that are created are fully protected by SSO and only viewable by employees.

2.) We are officially SOC 2 certified!

Workshop has been independently audited for SOC 2 compliance and has recently received a SOC 2 Type 1 report, which is available by request! (SOC 2 is an auditing procedure and certification that shows we securely manage data to protect the interests of our organization and the privacy of our customers.)

A few words from our CTO, Ben Stevinson: "We're extremely excited to complete our SOC 2 Type I examination. While we've always taken comprehensive measures to address security and risk at each stage of our product and process development, passing this external examination is fantastic validation that we're doing the right things. Our customers can trust that, unlike business-to-consumer marketing products, internal corporate newsletters stay internal."

3.) Employee data is better secured via Active Directory or HRIS integrations.

For external email marketing platforms (like MailChimp, Constant Contact, or Hubspot), you'll also have to upload all of your contacts and employee information into their platform via a CSV file. This can be a serious security risk for companies with strict privacy and data requirements, as you're constantly downloading and uploading private employee data when team members join or leave.

With Workshop, we can automatically integrate with your Active Directory, HR, or payroll data (view all of our integrations here) to ensure that your employee data is always up-to-date, but also securely stored and protected via the IT and human resource systems you currently rely on.

4.) We've invested in enterprise-grade infrastructure.

Workshop is fully built on Amazon Web Services and leverages the exceptional security and reliability commitments that Amazon provides. Based on our many years of experience meeting and exceeding enterprise security needs at previous organizations, we've specifically chosen AWS to handle our customers' data. AWS leverages Amazon's expertise in constructing and operating enterprise data centers, all while maintaining exceptionally robust privacy measures.

5.) Our vendors are fully vetted and employee access is controlled and monitored.

Vendor security controls, data retention, and risk are all fully evaluated by Workshop before any third party solution is implemented. Plus, all employee access to internal systems and tooling is logged and monitored, and our entire team completes annual security training.

You can full a more extensive list of our security procedures, request policy documentation, or ask us any questions you may have here!

Great internal communications strategies make use of multiple touchpoints across some period of time: like your company’s monthly newsletter, weekly letters from the CEO, or the annual emails you send out about open enrollment. Each of these examples are a group of emails sharing a common goal. Your newsletter hopes to inform the company about important topics, new hires, recent customer wins, and cultural events. Your CEO updates are meant to keep the team aligned, inspired, and focused on the mission. The open enrollment emails hope to ensure that every employee that needs to enroll does so by the deadline.

Each week, your company sends multiple emails across many topics. This can make it challenging to see how your monthly newsletter is performing in aggregate, or if your open enrollment strategy is actually engaging employees. You may be stuck pulling the read and click-through data of individual emails, or trying to figure out who opened the first email but not the second.

This is why we’re excited to introduce campaigns to Workshop!

Campaigns allow you to group communications around a specific topic and study the campaign’s effectiveness over time. This means your team can break through the noise of a busy communication pipeline and organize your most important messages into one easy-to-read view.

View trend data for your campaigns

With Workshop’s campaign timeline chart, you’ll be able to see engagement trends over time.

Analyze employee engagement

View all recipients of your campaign and use Workshop’s engagement metric to understand how employees are engaging with your entire campaign (not just a one-off email).

Get back to work quickly

See all of your draft, scheduled, or sent emails for a campaign in one location. Ready to add another email to your campaign? Do it right from your campaign overview page to speed up your process.

See campaigns in action

Interested in seeing how campaigns can help your team improve strategic communication? We’d love to show you a live demo!

Internal communications leaders are busy. We understand that your team is small and your resources are sometimes limited. You’re spending your morning focused on next week’s newsletter, putting communication fires out over lunch, and studying your ongoing campaign’s effectiveness in the afternoon.

When designing Workshop, we wanted to provide internal communications teams with a place to prepare for the busy day ahead. With Workshop’s new dashboard, you get a birdseye view of recent communications and an overview of your week ahead. Workshop’s dashboard is simple to understand and beautifully designed. It’s the perfect way to start your day.

Monitor engagement across your company

Keep a pulse on how your communication strategy is working with our beautifully designed overview chart.

Prepare for your week ahead

Workshop provides an easy-to-understand view of your week ahead. View scheduled messages and plan your communications to increase engagement.

Get right back to work

On your dashboard, you’ll find your recently viewed emails and campaigns. When you log in to Workshop, you can get right back to work.

Simple and beautifully designed

Workshop’s dashboard is a breath of fresh air. It’s simple-to-use and beautifully designed. We promise, you’ll want to start your day here.

Want to see our dashboard in action?

The Workshop dashboard is the best way to start your day.  Interested in seeing it in action? We’d love to show you a live demo!

Every great company cares deeply about their internal brand as much as their external brand. Internal communications teams spend a lot of time ensuring their messages maintain a consistent voice, are on brand, and are designed to be engaging. However, we’ve worked on internal communications teams and we know how hard it can be to steal time from your marketing department to support design efforts.

That’s why Workshop comes packed with ready-to-use and easy-to-customize templates. Whether you need a good starting point for your company’s newsletter, or you’re sending out an email about an upcoming event, Workshop has a template to help you move faster and communicate effectively.

Additionally, Workshop is your design partner. When you get started as a Workshop customer, our team will import any existing templates you’re using into your Workshop dashboard 100% free of charge. We’re not joking! This means when you log into your dashboard for the first time, you’re ready to start creating. You’ll find your branded templates already available in the template library.

Professionally designed templates

Our templates are created by our professional, in-house designers. They are designed to ensure readability and increase engagement.

Your templates imported for free

We’ll convert any existing templates you’re using to Workshop templates. Save time and let us do the heavy lifting!

Optimized for mobile

All of our templates are designed from the ground up to be optimized for mobile devices. When you send from Workshop, you can trust that they’ll look great no matter where your employees are reading them.

Create your own templates

Our template library provides easy-to-customize templates. However, you can also create your own templates from scratch. Need help? Let us import your existing templates for free!

Convert previous emails to templates any time

Did you build an amazing email for a one-off campaign and now want to use it for future messages? With Workshop, it’s easy to convert any existing email to a template for future use.

Only publish templates when you’re ready

Take your time creating new templates. With Workshop, you decide when your template is ready to publish. Your team can only use templates after you’ve published them to the template library

Want to see our templates for yourself?

Interested in seeing how easy it is to use Workshop’s templates?  We’d love to show you a live demo!