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How to make a hybrid work model work

Everywhere you look or listen, hybrid models are being celebrated as the “future of work.” But with offices re-opening left and right…where does that leave us all today? The Workshop team and three absolutely outstanding panelists came together to have a realistic and transparent discussion about this massive shift in the way we structure our organizations,…

How to manage change for frontline employees

Driving change across a frontline workforce is often a particularly challenging problem. If you have the last two pieces in place — a reliable way to reach them, and a more engaged group of employees — you’ll have a solid foundation for successful change management. We’re with the original Harvard Business Review article: work closely…

How to engage frontline employees

According to a Gallup study, only 15 percent of worldwide frontline workers around the world feel engaged in their work. Pair that up with employee turnover data, and you start to get a really startling, serious picture about the state of frontline employee engagement. According to the Bureau of Labor Statistics, more than 50 percent…

Reaching and changing frontline employees: the 2021 edition

There’s an incredibly popular Harvard Business Review article from 1996 (!) that I see referenced constantly on LinkedIn, even to this day. The article, “Reaching and Changing Frontline Employees,” is a must-read for anyone leading a frontline team. The story was updated again in 2001 and is now available for a one-time purchase of $8.95….

11 examples of holding statements for crisis comms

When a crisis breaks out, one of the very first things that you need to do is to issue a holding statement (internally and externally). If company operations are disrupted, customers will want to know how they will impacted. Employees may be concerned and will want answers. The media might be knocking on your door…