See exactly what happened to your email with deliverability analytics

Ever had someone say, “Hey, I didn’t get that email,” and your first thought is, but I definitely sent it?

Now you can see exactly what happened without jumping to conclusions.

With per-send deliverability verification in Workshop, you can confirm whether an email was accepted by employee mail systems. This gives you clear visibility when a message does not land due to IT rules, security filters, or mail server issues, so you are not left guessing.

Why this helps

• Separate sending from receiving: Quickly confirm that a message was sent from Workshop and whether it was accepted by the recipient’s mail system.

• Get clear answers when IT is involved: See when delivery fails due to mail servers or security settings and exactly which employees were affected.

• Have better conversations with IT: Export delivery details to share with your IT team, making it easier to troubleshoot and focus on the real issue instead of re-sending blindly.

Where this really matters

• “I didn’t get it” moments: Know whether an email was blocked, rejected, or never accepted before panic sets in.

• Targeted delivery issues: Identify specific systems or recipients impacted instead of assuming a platform-wide problem.

• Faster fixes: Move from “Something’s wrong” to “Here’s what the mail system did” in seconds.

Availability

Per-send deliverability analytics is live in Workshop today for U.S.-based customers, with non-U.S. support coming soon. Open any send to view delivery status details and get clarity on what happened, especially when the issue lives outside your control — because sometimes the message is perfect and the mail system just had other plans 💌