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in internal comms
Workshop is built so you can find answers fast on your own. And when you want a helping hand or need an instant fix, support is there in minutes with thoughtful, high-context help from people who truly understand internal comms.
Over the past 12 months, we’ve helped 700+ comms teams send 350M+ internal emails with confidence.
Stats that tell the story
95%
satisfaction rating. Teams trust Workshop for personal, proactive support.
20
minute median first response. Get help quickly from our team of experts.
50%
of tickets solved in one reply. Fast answers, clear guidance, and minimal back-and-fourth.
1
ticket per year on average per user. We’re here if you need us, but you rarely do.
See why Workshop has the most trusted support team in internal comms
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Loved by internal comms
teams everywhere
Personal support, clear answers, and quick help from people who care about getting it right.
The customer support team is like no other customer service we've experienced. They respond within minutes and always follow-up and fix any issues/questions quickly.
The Support team is always quick to answer any questions I have.
I also have to commend the customer service Workshop provides. From my very first interaction at a conference, to the sales call, to onboarding, to my customer support team... it has all been seamless.
Customer support is top-notch. Although we have only needed assistance once during implementation, the response time was quick, and the process was hassle-free.
Their support team has been fantastic—super responsive when issues come up, patient as we refine our systems, and always ready with helpful suggestions.
Help that feels like an actual partnership
When you contact Workshop, you’re connecting with real people who already know your setup. It feels less like opening a ticket and more like checking in with a teammate who understands the context. You get fast, thoughtful help that keeps your communication running smoothly.
We’re built for the reality of internal comms — from urgent leadership updates to org-wide announcements. Teams lean on Workshop weekly across 21+ countries and time zones for time-sensitive sends.
Workshop ranked #1 in key G2 categories
Workshop is the top choice for enterprise and frontline internal newsletters in the areas that matter most.
Everything you need to keep communication moving
Workshop support is shaped around how internal comms teams actually work. You’re managing time-sensitive messages, leadership updates, and org-wide announcements — and you need answers you can trust. Every reply brings clarity, confidence, and an easy next step (even when things move fast).
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Self-serve first, with support close by
On average, we get 6 to 10 support tickets per company per year. (That’s how easy our platform is to use!)
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On-demand resources and live training
Guides, video tutorials, and weekly live sessions for everyday tasks and new workflows.
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Technical guidance tailored to your setup
We learn your systems and help you troubleshoot quickly.
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Available when communication is time-sensitive
If a send is time-bound, we move fast so you can stay on schedule.
FAQs
- How quickly can I expect a response?
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Most questions get a first reply within minutes. Our median first response time is 20 minutes, and we prioritize time-sensitive sends so you can stay on schedule.
- Can my IT team contact support directly?
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Absolutely. We regularly partner with IT and HRIS teams on set up, permissions, SSO, data syncing, and list management.
- Can you help onboard new teammates or admins?
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Yes. Customers say scaling their team in Workshop is simple thanks to our training sessions and a new user guide tailored to your setup. New teammates can get up to speed quickly through our on-demand guides and video walkthroughs, plus weekly live learning sessions.
- Do you offer guidance on permissions or governance setup?
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Yes. We help you set up user management, permission levels, content privacy, and groups, so the right people have the right access and your sending workflow stays consistent.
- Do you support global teams and distributed workforces?
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Yes. Workshop is used by teams across 21+ countries and multiple time zones. We support the realities of global sending, including large audiences, regional lists, and time-sensitive communication across locations.
