Send text messages using designated phone numbers for clearer communication

When internal teams share one number for every type of employee text (that’s HR updates, leadership messages, crisis alerts, and everything in between!) it’s easy for lines to blur. Employees unsubscribe from non-essential messages, and suddenly they’re missing out on the ones that matter most.

Having multiple phone numbers gives you a better (and more strategic) way to manage your SMS strategy—allowing you to separate types of communication, protect high-priority messaging, and keep sensitive content secure. This feature was designed to help internal communicators send the right message, from the right sender, every time.

Protect critical communication from unnecessary opt-outs

When every SMS—birthday shoutouts, benefit reminders, leadership updates—comes from a single number, employees may unsubscribe from messages they see as low-priority. But that opt-out affects everything.

With multiple numbers, you can separate informational updates from urgent alerts. If an employee opts out of one, they’ll still receive messages from other high-priority numbers, like CEO or crisis comms. This reduces communication gaps and helps you maintain trust across all employee touch points.

Maintain privacy and permission control across departments

Sensitive HR updates shouldn’t be visible to everyone with SMS access. Now, teams can assign a dedicated number to HR, DEI, or compliance messages and limit access to only those who need it. Each number can have its own permissions, inbox view, and auto-reply settings, keeping ownership clear and your comms secure.

Create clarity and consistency at scale

Whether you’re managing crisis alerts, executive messaging, or internal campaigns, having clearly defined phone numbers helps employees know what to expect and when to pay attention. Nickname each number for easy identification, track opt-outs independently, and keep your messages organized and on-brand.

This is a scalable solution for growing teams, distributed departments, or any organization where internal comms needs to be fast, flexible, and friction-free.

Here’s the run-down:

• Add multiple phone numbers to your Workshop account
• Assign user permissions by number
• Choose a sending number per message
• Nickname and organize each number
• Set auto-replies and track opt-outs individually
• View inbox activity by phone number

Not a Workshop customer yet? Schedule a short demo today to see how multiple phone numbers can help improve your organization’s SMS strategy and make sure your employees don’t miss important updates!