Two-way SMS responses

No more digging to track employee replies. With two-way SMS responses, you can now view, manage, and export replies directly from your text messages in Workshop — creating a faster, easier feedback loop between you and your team.

Why you’ll love it

• Get instant visibility: All responses to a text message appear right in the Recipients tab, so you can see who’s responded (and what they said) without leaving Workshop.
• Take quick action: Export responses by recipient to slice, dice, or share results — perfect for events, safety checks, surveys, and more.
• Keep communication clear: Any replies received within 48 hours of your send automatically attach to the original message, keeping context intact.

Great ways to use two-way SMS

• Send a safety check and track responses in real time
• Collect RSVPs for an all-hands or event
• Run a quick employee pulse or survey via text
• Confirm shift coverage or last-minute schedule changes
  

Availability

Two-way SMS responses are available now in Workshop. Head to any sent text message, open the Recipients tab, and start seeing your replies roll in!